Lotus SmartSuite Millenium Edition 9.5.2 serial key or number

OFFICE
======================
GC6J3-GTQFPFBR-D3DX8


soldier of fourtune II - Doble Helix
======================================
3z4j-j3pp-kewpk-if_/

Command & Conquer: Renegade

======================================


BORLAND DELPHI personal edition

SERIAL KEY :g?a8av-exs6a
registration no :vn3y

global operation

No Discounts & No Credit please.

Purchasing and Selling of Software's is Illegal.

It is hereby deemed that the Software purchased here shall be

Persons interested in using the software's for

Before purchasing any Software or Game , Please check for System

No Warranty

,,

No Guarantee

If you have any problem with the data on the Cd , then Cd with
Same content shall be replaced free of cost .

No

Service Support . Please avoid Service Calls on Phone.

Once Software/Game CD sold shall not be taken back.

Note: If the software is not in our list depending upon the confirmation
of your order we will try to arrange it subsequently.

Windows
1.
Windows 98 SE Boot CD
60/6.
Win97/Win98 /Office
60/
Windows 95, 98, ME,
Boot
/2.
Windows Prof Boot
60/3.
Windows Server Boot CD
60/
Win Adv Server
Boot CD
/
Win 3in 1 with Sp4 : Windows Prof, Server,
Advanced Server
/4.
Windows ME
Boot CD
60/5.
Windpws XP Prof. Boot CD
60/
Windows XP with SP2
/
Windows xp with sp3


/
60/
/
75/
/
/


/

Microsoft Windows XP 64 Bit SP1 Integrated

Prof , Win XP Home CBT

Win XP

ALL IN ONE

WITH SP2 { PROF, HOME, MEDIA CENTER}

9 in 1

Windows XP Professional, Home Edition 6in1:

DVD

Win XP Media Center

2cds

Win xp Learn key

CBT

/
60/
Asp web tools, Dos , winnt , Win me, Win97, Win98 Se, Win Nt
Workstation, Personal web Server.
75/7.
Windows NT Server Boot CD
60/8.
Windows NT Workstation Boot CD
60/
Windows . Net Server Standard
75/
Windows Server Enterprise Edition
75/
Windows Server Ent
with Sp1 Boot
/
Windows 8 In 1 CD with Sp1
/
Windows
, 64 Bit Enterprise
/
Windows Server , Web Edition
60/
Microsoft Windows CE
/
Windows Driver Development Kit
75/
Win Xp &
DDK ,SDK


Windows Std,Ent,Web
60/
MS Windows Sp1 DDk
60/
Ms Windows Dektop Themes
60/
Windows Share Point Portal Server
/
Ms Office Share Point Designer


Windows Small Business Server MS ISA server , SQL
Server , Sql Sp3
/-


Win with SP1 Standard


Windows Xp ,Prof, Home ,MediaCenter
DVD


Vista Beta2 ;
DVD


Win 98,,XP . DDK


Ms Live Communication Server Ent SP 1


Win Vista
Bill Gates edition
1DVD +1cd


Win Vista Home premium


Windows Special Edition CD : 10 in 1 : Windows
Server manicapital.comrd manicapital.comrise
manicapital.com 4. Datacenter
5.
SBS
6. VLM Standard, 7. VLM Enterprise, 8. VLM Web manicapital.com Datacenter,
VLM SBS
/
M.S. Vista
BETA 1
1 DVD
/
Vista
Beta2 build
/
MS Commerce server
/
All Dos 5,, ,8, Win ,, Boot
50/
WinLinux Windows Based Linux
/
MS Virtual Server Std Edition
75/
MS Virtual Server Ent Edition
75/
MS Virtual PC
60/
VirtualPC
60/
Connectix Virtual PC
60/
MS Speech Server Ent
75/
MS Biztalk Server Ent
75/
Microsoft Host Integration Server Dev Edition
75/
MS Virtual Server ENT R2


MS Operations Manager
75/
Internet Security and Acceleration Server Standard Edition
75

Internet Security and Acceleration Server Enterprise
Edition
75

Microsoft Operation manager ( work Group edition)
75/
MS Office Small Business Accounting
75


Windows SMS System Management Server


ISA Server & Guide
75/
ISA Server Enterprise Edition


Microsoft Biztalk Server


Microsoft Longhorn
60/
Windows CBT
60/
Windows Prof SSI CBT
60/
Windows Prof. Administration
- Learn Key
-5cds
/
Win Directory Services Admin - Learn Key
-4cds
/
Win Network Infrastructure Design - Learn Key -5cds
/
Windows Server Admin.
- Learn Key
-4cds
/
Windows NT Cbt
60/
MCSE windows Network Installation CBT
60/
MCSE windows Accelerated Exam
CBT
50/
MCSE Training Kit-Microsoft Windows Active Directory Se,
Windows Server ,
Exchange Server Administrator's
Companion
60/
Windows Me/ Nav, NT servicePack4.
60/
MCSE Papers CBT-Nuggets -6CDs
/1.
Installing, Configuring & Administering Windows
Prof.
2.
Installing, Configuring & Administering Windows
Server.
3.
Implementing & Administering a windows
Infrastructure.
4.
Implementing & Administering a windows directory
services Infrastructure
5.
Designing a windows directory services
Infrastructure.
6.
Designing a windows networking services
Infrastructure.

MCSE Self Packed Training Kit ,,,,, ,
DVD

Windows server nuggets CBT
8 cds


Designing a Microsoft Windows Server Active Directory
and Network Infrastructure
Course
75/-


Windows Skills update (4cdset)
4cds
/
Debugging Tools for Windows
60/
Designing a MS windows Server Active Directory Exam
60/
Win Proxy
75/
Windows updater Service Packs
/
Win Xp nuggets
2cds


Managing and Maintaining a Microsoft Windows Server
Environment,
Implementing Managing and Maintaining a Microsoft Windows Server
Network Infrastructure,
Planning and Maintaining a Microsoft Windows Server Network
Infrastructure,
3cd's
/
Windows Planning Network learnkey CBT
6cds
/
MS Works
50/
Microsoft Works Encarta Standard, AutoRoute , Digital
Image Suite, Zoo Tycoon 2 DVD
/
MS Security Update: 98se, Me, ,XP
50/
Microsoft Tuition Center
/
My Programming Softwares &
e-Books
/
Ultimate Boot cd
75/
Networking Essentials- Cbt
60/
COMPTIA A+ Certification Hardware Learn Key Video CBT
8cds
/
Comptia I- net+ Certification
CBT Learn key
5cds


Comptia Security Plus Nuggets CBT
2cds


Comptia A+ Training Nuggets CBT
2cds

Comptia Sercurity Plus Certification Suite

Comptia NetWorks +Certification CBT

Comptia A+ Core Handware
CBT

Comptia Security + Learn Key
4cds

CBT Nuggets Network Plus
2cds


MS Dynamic CRM Prof
2cds


Microsoft
Windows Small Business Server Suite 6cds


Check Point Firewall . V. Ent
75

Navision Axapta


MCDSt Combo Package , CBT Nuggets
DVD


Microsoft NAvision
2cds
/
Microsoft Data Analyzer
75/
Direct X programmable Graphic Pipeline : CBT
60/
Hirens Boot CD :


Windows and Linux CBT Learnkey
3cds


Windows ADI
CBT Learnkey
5cds
{ Active
Directory Infrastructure}


System Management Server Learnkey SMS
CBT
5cds


Netg Windows XP Prof
Advanced used
CBT


MCSE CBT Manasing Network Environment Learnkey
5 cds


MCSE CBT Network Security Design
Learn key
3cds


Winternals Erd Commander v


MS ISA Server Nuggets CBT
75/
CBT Nuggets ISA Server


Internet Information Server Keyston
CBT
3cds
Linux
9.
60/
/-.

/
/
/
/
/
/
/
/
/

Red Hat Linux single CD.

-4cds

Redhat Linux Boot

7cds

Redhat Linux Ent

4cds

- 3CDs

/-

Only

Redhat linux manicapital.com

4cds

Redhat Adv Server

4cds
(Fedora Core 1 )

RH Linux Fedora Core II

4cds

RH Linux Fedora III

5cds

Fedora Core 4 Linux

5cds

Fedora Core 5

DVD

Fedora Core

DVD

5cds

OS - 3cds


Qmail Linux
CBT


Linux CBT Bash Shell Scripting


Linux
Cbt
,EL4
Edition
DVD


Linux
Cbt
Security Edition
DVD


Linux CBT Phython Fedora 2


Linux CBT Mail Edition
3cds


Linux CBT Perl Programming CBT


Redhat Linux -Cyber Multimedia CBT
60/
RH Linuxcbt
60/
RH Linux _CBT Learnkey
Video CBT
9cds
/
RHCE Certification Series
Nuggets CBT
2cds
/
Linux Tutor CD : Linux kernal Guide, documentation, Micro
kernal Implementation ,Glibc
60/Implementation, libc Implementation, Intel Manuals, red hat EDK, C
Language Tutorial

SUSE Linux Boot
3cds
/
SUSE Linux Boot
5cds
/
Susi Linux Personal Edition
60/
SUSE Linux
5cds
/
Mandrake Linux
Boot
60/
Mandrake Linux
3cds
/
Linspire
75/
LINSPIRE
/
LinSpire V


Lindows
/
SOT Linux Desktop Edition 2cds
/
SOT Linux Server Edition 2cds
/
Xandros Desktop OS
75/
Linux Utilites `
/
KNOPPIX INFO LINUX IN USE
75/-








75

SUSE LINUX Enterprise Server (SLES)

3 cds

V

5cds

Linux Basic Introduction Level

2cds

Comptia Linux + Certification

VTC

Cbt

Solaris/Unix

Novell Groupwise
2cds
/
Novel Netware
-3cds
/
Novel NetWare l
3cds


Novell Linux Desktop powered by Suse Linux v
/
Sco-unix Boot CD
75/
Sco-Unix Boot
- 4cds
/
Sunsolaris intel -3cds
/
Sun Solaris intel -4cds
/
Sun Solaris
Intel
-3Cds
/
Sun ONE Studio 8 (Solaris x86)
75/
Unix Made easy-CBT
60/
Solaris NetG
CBt
60/
Unix Shell Fundamentals -VTC
CBT
60/
Mac OS X Tiger X86
DVD

3cds

Data Ware Housing:

All Fusion Erwin Data Modeler , Cognos Impromtu Admin ,
Power Play , Informatica PowerMart
Informatica
Informatica
Business Objects Vol 1
Business Objects
Business Objects

Xi

2cds
client

DBA Tools : Erwin , Informatica4.


DataWarehouse Tools DocumentationCD: Business
Objects,Cognos,Erwin,Informatica/
Informatica Tools: PowerMart Server/Client
60/
Cognos Impromptu , Cognos PowerPlay, Informatica
PowerMartOEMServer
60/
Data Stage
75/
Data Stage
3cd's
/
Data Ware Housing
-CBT
60/
Data Ware Housing using SQL Server CBT
60/
Data Ware House: Impromptu Administration, PowerPlay
Transformation Server,
PowerPlay User
50/
Microstratagy
75/
manicapital.comsal.v
75/
Cognos Suite
-4nos
/
Cognos ,Planning Contributor ,Modeling
2Cds


Cognos Reportnet
2cds
/
Cognos Reportnet FrameWork Manager


SAS System
2cds
/
SAS System
6cds
/
SAS System V
ETL Studio
8cds
/
Sas Ent Data Mining Training


Intouch V
75/
Magic Draw UML
/
Magic Draw UML v10
/
manicapital.com
75/
IBM Informix V.9
/
manicapital.com2k-eps, Documentum.
manicapital.combution. Services.v WinNT2K,
manicapital.com2K-EPS, Documentum.
manicapital.comv,
manicapital.comper manicapital.com,
manicapital.comation. manicapital.com-EPS,
manicapital.com2K-EPS.
/
TIBCO
/-


/
/
/
/
/

Abinitio
Webmethods
TerraData V
HYPERION Suite
Tibco Turbo Xml v
Acuate Report Designer

Office Suite :
6.
60/
XP

/
60/
50/
60/


75/


60/
75/
60/
60/
60/
`

/
Dvd



60/
/

Win97/Win98 /Office
Office Xp with Sp3 3 In1 : Office Xp, Projects , Publisher
/Ms Office Small Business Edition
2cds
Ms Office FrontPage
MS Visio
Ms Office Visio
Ms Office Visio
Ms Office Projects
Microsoft Project

Server

Ms Projects
MS Project Server
Ms Office OneNote
MS Office Contact Manager
Office Prof.
Office Premium edition
75/MS Office premium developer Edition
MS Office , Office ,Visio ,Projects , Share Point

MS Office Ent
Office Xp - Single CD.
Office Xp-

Full ver -2CDs.

Office xp Proofing

Tools


Office XP
CBT
5cds


Ms- Office
75/
Office proofing Tools


Office Clipart Collction
3cds


Office 12 {} Beta


Exchange Server
60/
Exchange Server
75/
Exchange Server
/
Star Office Sun Micro
50/
WordPerfect Office 12 2cds
/
RoboHelp Office 5
60/Server Comanion : Backoffice Small Business Server v, Exchange
, Nt Server , Sql Server Ent
/
Office 10in1 :
manicapital.com manicapital.comage
3.
OneNote 4. Projects Std manicapital.comts prof 6. Publisher manicapital.com 8.
Access manicapital.com System 10 Outlook
/
Star Office
75/
STAR OFFICE
/
Quick Office Pro
50/
Netzoom Stencils for MS Visio
2cds
/
Office System Professional V (Office 11
edition,frontpage,OneNote,
(Project Professional, Visio
manicapital.com Office Business Contact Manager, Ms Producer,
WinRar V Ms press Ebook e Msworkes V
(SP1)
2Cds
/
PrimaVera Project Planner PIII V3
75/
Primavera Project Planner V
/
Primavera Suite V


Primavera V


CBT Project Management Professional


Digital Juice
60/
Open Office
/
SCALA : Infochannel Designer 3 Sp4
75/-


/
60/
60/
60/
75/


/


/

/

60/
60/
60/
60/
/-

Crystal Graphics Power Templates

2cds

Learn Office Spring

Lab 18

CBT

Exchange Server

MCSE-Exchange Server cbt

2cds

2cds
3cds
cbt

MS Exchange Server Implementation Learnkey

CBT

Excel : CBT

Point

: CBT

Word CBT

: CBT

2cds

Microsoft Office Suite with Sp2 : Essential Letters,
Powerful Consulting Forms
Powerful Personnel Forms, Business Letters, Sales &
Marketing Letters, legal Forms
Professional Legal Forms, Powerful Business Letters, Letters
Business Letters Deluxe
Legal Forms and Form Letters, Quotes, Speeches & Toasts,
Business Letter Deluxe, Business Letter
Maker, Business Letters for busy people, Business Plan Pro Premier ,
CheckPoint Integrity
Documentation , ConceptDraw Project , Consistent Software
PlanTracer For ADT
Employee Appraiser Deluxe, Essential Business Letters for Word, Form
Workshop
Goldmine Corperate, Harvard Business eArticle, IBM Tivoli Identity
Manager Agent for Windows AD
, IBM Tivoli Workload Scheduler Multilanguage, Marketing
Plan Pro , Microsoft Office SP2
All In One: Office , Projects , Visio, Frontpage, One Note, MS Money,
Microsoft Works , MindGenius
Business , Mindjet MindManager Pro Admin , MinuteMan Project
Management

MyLife Small Business Organizer Suite , Power Business Letter,

Adobe Suite :

Adobe Premier Pro
75/
Premier Pro Plugins
75/
Premierpro
/
Adobe Premier Elements
2cds
/
Adobe Premier Elements


Adobe Premiere Elements
DVD


Adobe Premier Pro


Premier Pro Essentials Lynda CBT
2cds


Adobe Photoshop Toolkit
50/
Adobe Go live CS
60/
Adobe Font Folio Open type Edition : Hybrid
60/
ADOBE, PHTOSHOPE, ELEMENTs ,3 LEARNING EDITION
/
Adobe Photoshop
60/
Adobe PhotoShop CS () full , Plugins, Tutor
/
Adobe Photoshop CS For Digital Photographer: Adobe Photoshop CS
, Photoshop Elements CS , PhotoShop ,Album CS , Photoshop CS
Plug-Ins..
/
Adobe CS Suite
5 cds
/
Adobe CS2 Complete Suite
7cd's
/
Adobe Photoshop Plugins
60/
Photoshop CS2 Plugins
/
Photoshop CS2
Faqs Lynda
75


Photoshop Plugins
/
Adobe Photoshop Plugins
60/
Adobe PhotoShop Plugins Deluxe(Plugins)
/
Photoshop CS
/
Adobe Photoshop Cs3 {}


Photo shop Elements


Lynda Photo Shop CS 2CBT
3cds
/
Adobe Audition, Acrobat , Audition Documentation
60/
Adobe Acrobat, Adobe PDF Writer , I.E , , Internet
Tools
60/
Acrobat Prof : Reader +Writer
/
Acrobat 3D V


Acrobat Prof
DVD


Adobe Framemaker 6
50/
Adobe FrameMaker
75/
ADOBE AFTER EFFECTS
75/
Sapphire Plugins v for After Effects
50/
After Effects plugins
75/
Adobe Illustrator 10
60/
Illustrator CS2 Lynda CBT
2cds


Adobe Incopy CS
50/
Adobe Image Library
2cds
/
Adobe PhotoDeluxe Home Edition
50/
Adobe CS Prof Acrobat Reader & Writer, After Effects
, PageMaker ,
Photoshop Album ,
Premiere Pro
/
Adobe InDesign CS
2cds
/
Adobe Vs Macromedia Adobe : Acrobat , Dimensions ,
Font Pack, Illustrator 10, In design , Pagemaker , Photoshop ,
Type Manager Macromedia : Director mx, Dreamweaver Mx , Flash
Mx , Freehand Mx, Fireworks Mx, Icon Designer
/
Fireworks Mx
50/-


FIREWORKS
75/
Adobe Indesign
60/
Adobe Encore DVD
75/
Adobe Encore DVD
60/
3D Album : manicapital.comWinALL, Adobe
Photoshop CS, Adobe Photoshop Album, Album Creator, Aunt Abigail's
Photo Album,Photo Album Studio 2,Photo Album Deluxe,PhotoSite,
Picstore,Flip Album ,Publish It, ValBum, ACDSee Power Pack
/
Adobe Adobe Acrobat Suite , A Active Share, A After
effects, A Go Live, A image Styler, A Image Reday,A Live
Motion, A pagemaker ,A Pdf maker for winword,a photoshop,A
Premeire P, A Stream Lines
60/
Pagemaker
2cds
/
Adobe After Efffects-CBT
60/
Adobe CS Integration and Version CUE : Cbt
60/
Mastering Adobe InDesign CS
-CBT
60/
Photo Print Family 2cds
Digital Printing Software
/
Extreme Edges for PhotoShop
50/
Photo/Graphic Edges
3cds
/
PhotoStudioPro
60/
Hijaak Photo Tags
50/
Xentrik Films: Vixen for premier and Photoshop
60/
Studio Line Photo v
60/
PHOTOS ON 4 CD& DVD DELUXE
2 cds
/
Photo Cleaning Lab
50/
Photo Effect Video
60/
Complete Photo Studio
60/
Mimaki FineCut for Adobe Illustrator


Adobe After Effecs Prof


Adobe After Effecs Prof
DVD


Total Training Video Work shop Adobe Production Studio
DVD


Adobe Suite
: Adobe ActiveShare , Adobe GoLive
CS2,Adobe ICC Profiles, Adobe
InDesign CS2,Adobe Photoshop CS2, Adobe Solutions Network, Adobe Version
Cue CS2, Adobe 3rd Party
Adobe Acrobat , Adobe Illustrator CS2, Adobe Photoshop Album ,
Adobe Photoshop Album SE
Adobe PostScript Driver , Adobe PostScript Printer , Adobe
Streamline , Adobe SVG Viewer
Adobe Technical Info, Adobe Type Manager
2cds
/-

Corel Suite :

Corel Painter
60/
Corel Bryce
60/
Corel Draw 12
/
Corel Draw
60/
Corel Draw : Corel Draw graphic Suite 11, Scansoft Omni
Page page, Cliparts,
Photos and Objects, Premium Photos 5cds
/
COREL WORKSHOP PROFESSIONAL : Corel Draw Graphic Suite 12,
Corel Capture 12, Corel Photo
-Paint 12, Corel R.A.V.E 3, Corel Trace
12, Corel Draw Plugins Collection, Corel Painter 8, Corel Painter 8 User
Guide, Corel Designer 10, Corel Bryce 5, Corel Bryce 5 Lightning , Corel
Artis Textures /
Corel Gallery 2
60/
Corel Professional Photos
60/
CorelDRAW
60/
Corel Designer , Corel Trace
60/
Corel Prof manicapital.coms, Textures
60/
Corel Prof Photos & Pebble textures
50/
Corel Prof Shell textures
60/
Corel Paint Shop pro 10
/
Corel Draw
-CBT
60/
Corel Draw : CBT 2cds
/
Learning Corel Word Perfect 12 2cds
/
Corel Ventura 10
/
Corel KPT Plugins
75/-


Corel Print House
75/
Corel Knockout 2
75/
Corel Drawigs
60/
Corel BRYCE 3D V
/
Corel Photo Album

75

Corel Draw Graphics Suite X3.
2cds


Corel Designer 10
75

Corel Draw X3 Graphic Suite CBT
, Lynda


Corel Bryce , Corel Bryce Lightning 5, Corel DAZ Bryce a,
Corel Designer 10, Corel Designer
Technical Suite 12 Multilanguage, Corel Grafigo 2, Corel Knockout ,
Corel KPT Effect 7, Corel Paint Shop
Pro , Corel Painter Essentials , Corel Painter IX, Corel Photo
Album Deluxe , Corel Photobook ,
Corel Print House 6, Corel Professional Photos Creative Textures, Corel
RAVE 2, Corel Smart Graphics Studio
, Corel Ventura 10, Corel WordPerfect Office 12, CorelDraw Graphics
Suite 12
DVD

Story Writing :

New novelist, Final Draft 6, Dramatic Pro 4, Hollywood Screenply
with Story Craft
/
Final Draft
75/
Story Writing Software
75

Movie Magic Suit[FrameForge 3D Studio, Movie Magic Budgeting
v(1),
manicapital.comwritervmrChonch,
manicapital.com, Kaydara
FilmBox 35, Movie Magic Scheduling v, Xara Webstyle v, Templates
Pack 1 & 2, Menumaker , Xara 3D , Xara X , Screenmakerr3D,
Truby's Blockbuster 4 (screenplay software)

Movie Magic Budgeting , Scheduling ,.Screenwriter. FrameForge.3D


Frame Forge 3D Studio

Pinnacle Canopus

50/
75/
60/
75/-

Pinnacle Studio
Pinnacle Studio
Pinnacle Hollywood FX Plus v
Pinnacle Express


75/
75/
75/
75/
/
75/

/




50/
60/
/
75/
/
75/-

Pinnacle Instant

CD/DVD

Pinnacle Instant Photo Album

10

2 cds

pack 1 DVD

Pinnacle Studio

DVD

DVDlab Pro
Canopus Procoder Express
Procoder 2 express
Canopus Imaginate
Canopus Lets EDIT
Canopus X-PLODE Prof

2cds
v

Discreet RPC :

/
/
/
75/
/
/

3DS Max -

2 Cds

3D S Max

2cds

3DS Max

3 cds

3DS MAX

Plugins

3DS Max

3cds

3DS Max

3cd's

3ds Max
3DS Max CBT
3DS Max

3cds
VTC

/2cds
DVD

3DS Max Reactor Dynamics Simulation CBT

3 DVD

2cds


3DS Max interior Models
DVD


3DS Max 8 Maps & Materials


3Ds Max 7 Character_animation_professional
Design_visualization_professional_tutorials


3ds max Organic Modeling Training CD] Box Modeling & Surface
Tools


Strata - 3D
75/
Digital Elements Aurora v
50/
GRAPHIC DESIGN PRO [ adobe photo shop cs2 v cyber
mostion 3d desing v discreet 3ds max v. maya s- spline pro
photo zoom v, swish max ulead burn ulead cool 3d prodution
studio v /
Light wave 3D
75/
WORDWARE LIGHTWAVE 3D CARTOON CHARACTER CREATION V.7
2cds
/
Lightwave 3D
75/
Light Wave 3D V
DVD


3D Lightwave Modelling Tutor
60/
Discreet Lightscape v
50/
Discreet_Flame_v
75/
Edit v (c) Discreet
50/
Combustion
75/
Combustion
2cds
/
Advanced training Combustion
CBT
4cds


Pixer Renderman V
/
manicapital.com
75

ArchVision RPC AutoMobiles Vol ,1A Vol B
2cds


Side FX Houdini Master

Avid / Maxon/Xara:


Body paint 3D r2 v
2cds
/
Avid Workflow & Media Management Level 2"
/
Avid DVD
75/
AVID XPRESS PRO V 3cds
/
Avid Express HD
/
manicapital.comv
/
Avid Express Pro V
DVD


Avid Liquid 7 with Sp2
DVD


Avid Soft Image Xsi Advanced V
DVD


Avid media composer
50/
Avid Express pro
75/
Avid News Cutter Xp v
75/
AVID FX
75/
manicapital.comV
-2CDs
/
AVID_SOFTIMAGE_ADVANCED_V ,AVID_SOFTIMAGE_BEHAVIOR_V
/
Avid Media Composer Products


Avid Express DV CBT


Avid Express Pro HD: AvidAfterEffectsEMP, AvidCodecsLE,
AvidDIORuntime, AvidLogExchange
AvidSystemTest ,AvidXpressProHD, EDLManager, FilmScribe, SentinelUSB,
WindowsMediaInstall, 2cds


60/
/-

Xara 3D
Xara Webstyle

Metacreations :

75/
/


/
/-

Poser
Poser
Poser

DVD

MetaCreation Tools family

3cds

3D for Web, Print, Video

2cds

Ulead Studio :

U lead Video Studio
60/
Video Studio v
75/
Ulead Video Studio
2cds
/
Ulead Vidio Studio 10


ADOBE PHOTOSHOP CS FULL, 3D HOME ARCHITECT, 3D HOME DESIGN
, ACD SYSTEMS PICS VIEW 32 , ACDSEE POWER PACK SUITE, ADOBE
AFTER EFFECTS , ADOBE ATMOSPHERE FULL, ALLAIRE COLD FUSION STUDIO
, BANNER MAKER PRO , COMPU PIC PRO , COVER XP, CYBER MOTION 3D,
FIBRE WORKS , GRAPHIC GLAE, INSTANT ARTIST, NETOBJECTS FUSION , .
POWER PAINT , PRINTSHOP DELUXE , STOP MOTION PRO , STYLE
BUILDER FOR XP, ULEAD COOL 3D FULL, ULEAD DVD MOVIE FACTORY ,
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MANAGING A REMOTE DEVICE TECHNICAL FIELD

This invention relates to managing a remote device, including obtaining data from the remote device and presenting the data to a client device. BACKGROUND

Today's rapidly changing information technology (IT) environment has created significant obstacles, or "pain points" for corporate IT managers worldwide. Corporations and their IT departments are faced with the daunting task of managing the sheer growth in the size and complexity of their internal and external networks, as well as the rapid integration of new Web-based applications with legacy systems. This creates the necessity of highly trained and specialized IT staff, to have the necessary intelligence to manage so many different systems that make up the internal and external network. When combined with an overall shortage of IT talent in the marketplace, more cautious IT spending, and a generally insufficient level of specialized training within existing IT staffs, the need for scalable third party management solutions has become urgent.

Third party management solutions can sometimes bring more problems than solutions. The implementation cycle associated with management tools are huge. The costs associated are also more than many IT departments had planned. When combined with the need for specialized team to work the third party tools, IT departments need to look elsewhere, creating a need for outsourced IT management services, which can deliver a continuous automated IT management solution, using the Internet, for example. Firewalls and other internal network security systems can prevent third party remote access to data stored in devices on an internal network. This can be problematic, particularly for network administrators who cannot access the internal network, but who need to obtain information about one or more devices on the internal network. Systems currently exist which allow such a device to send pre-selected status information to a remote device via electronic mail (e-mail). These existing systems, however, do not provide enough flexibility for some users.

SUMMARY In general, in one aspect, the invention is directed to obtaining data from a device using an agent. This aspect includes receiving a plug-in containing system calls for obtaining the data from the device, loading the plug-in into the agent, obtaining the data from the device using the system calls, and transmitting the data over an external network using one or more of a plurality of protocols. This aspect may include one or more of the following features. The agent may include shared libraries containing system calls for obtaining other data from the device. The shared libraries may be loaded into the agent when the plug-in is loaded. The data may be obtained from the device periodically, such as every minute. The plurality of protocols may include simple mail transfer protocol (SMTP), hyper text transfer protocol (HTTP), and secure sockets layer (SSL) protocol. Data transmission may be effected using at least one of a proxy and socket.

The agent may reside on an internal network that includes the device. A machine may be selected on the internal network to transmit the data over the external network. The external network may include the Internet. The agent may reside on the device. The agent may reside on a machine located on the internal network that is not the device. The network may include a network device located on the internal network and the agent may reside on a server that is also on the internal network. The data may relate to one or more of the following: a processor on the device, memory on the device, a hard drive on the device, the internal network on which the device is located, and software installed on the device.

In general, in another aspect, the invention is directed to providing, to a client, data that was obtained by an agent from a remote device on an internal network. This aspect includes receiving the data via an external network, at least some of the data being received periodically, formatting the data, and making the formatted data accessible to a client via the external network. This aspect may include one or more of the following features.

Formatting the data may include generating a report based on the data. The report may be a natural language report. Formatting the data may include generating a display based on the data and updating the display periodically as new data is received periodically via the external network. The data may be received every minute. Formatting the data may include determining if the data indicates that an operational parameter of the device exceeds a preset limit and generating a report to a client indicating that the operational parameter exceeds the preset limit.

The external network may include the Internet. Making the formatted data accessible to the client may include providing a World Wide Web site through which the data can be accessed by the client. The formatted data may be made accessible to the client using wireless application protocol.

In another general aspect of the invention, a method includes automatically and repeatedly collecting data indicative of an operating state of a machine, and automatically transmitting information related to the collected data to a location remote from the machine. The information is transmitted in the form of electronic mail messages complying with a standard electronic mail messaging protocol, such as a Simple Mail Transfer Protocol. h another general aspect of the invention, an article comprising a machine- readable medium on which are tangibly stored machine-executable instructions for monitoring a computer, includes instructions operable to cause a processor to perform the method of the first general aspect of the invention.

Embodiments of the invention may include one or more of the following features. A monitoring computer receives the electronic mail messages and analyzes the information to derive performance measures. The monitoring computer generates a report embodying the performance measures and makes the report available electronically, for example, from a web site. The report includes a natural language document expressed in a natural language format.

The machine may be a network server, a desktop computer, or an intelligent appliance. The data collected includes a time-ordered sequence of performance measurements taken at fixed time intervals. The collected data, for example, include measurements of CPU usage, process queue length, memory usage, memory paging rate, disk usage, network usage, paging space occupancy, file system occupancy, and process resource usage. The collected data are typically collected from a registry, a system call, a virtual file system, a virtual device, or an input/output control call to a device. The information related to the collected data is compressed and encrypted for inclusion in the electronic mail message.

In another general aspect of the invention, a method includes automatically and repeatedly receiving electronic mail messages that include information related to remotely collected data. The collected data are indicative of a performance of a machine and the electronic mail messages comply with a standard electronic mail messaging protocol. The method also includes automatically analyzing the information to determine the performance of the machine.

In yet another general aspect of the invention, an article comprising a machine- readable medium on which are tangibly stored machine-executable instructions for monitoring a remote machine includes instructions operable to cause a machine to perform the method of the third general aspect of the invention.

Embodiments of the invention may include one or more the following features. The information related to the remotely collected data is extracted from the electronic mail messages. The collected data is a time ordered sequence of performance measurements and analyzing the collected data includes comparing at least some of the performance measurements with a corresponding threshold value to determine whether the performance measurements are within a range of acceptable values. The analysis also includes determining the number of performance measurements that are within the range of acceptable values.

A natural language report is generated by selecting items of information to be added to the report based on the analysis of the information included in the email messages. The items of information are, for example, selected based on the comparison of the performance measurements to the threshold values or based on the number of performance measurements that are within the range of acceptable values. The natural language report typical includes a natural language sentence or a graphical display. The natural language sentence may include a measurement value or a threshold value. Part of the natural language sentence is sometimes enhanced, for example, using bold typeface, italicized typeface, colored typeface, underlining, or a different font size from the rest of the sentence to draw attention to the sentence. The natural language sentence includes a hyperlink to more detailed information about a section of the sequence of performance measurements. An electronic mail message that includes the report is generated and transmitted over a network.

Other features and advantages of the invention will be apparent from the following description and from the claims.

DESCRIPTION OF THE DRAWINGS Fig. 1 is a view of a network that includes an internal network having devices to be monitored by an agent. Figs. 2 to 9 and 28 to 41 show installation screens for the agent, including the relay portion of the agent.

Fig. 10 is a flowchart showing a process for monitoring a device on the internal network. Fig. 11 is a flowchart showing a process for providing data from a monitored device to a user.

Figs. 12 to 26 show Web pages for viewing the data from the monitored device.

Fig. 27 shows a computer on which the processes of Figs. 10 and/or 11 may be implemented. Figs. 42 to 51 shows a cellular telephone for viewing data obtained by the agent.

Figs. 52a, 52b and 53 show Web pages for enrolling in a service in order to download the agent.

FIG. 54 shows a system for monitoring a server;

FIG. 55 A is a table of sampling periods; FIG. 55B is a table of sources of data indicative of an operating state;

FIG. 55C shows kinds of data collected;

FIG. 55D shows data contained within a rule for analyzing data;

FIG. 56 is a flow chart of the process of collecting data from the server;

FIG. 57 is a flow chart of the process of transmitting the collected data; FIG. 58 is a flow chart of the process of analyzing the collected data and generating a report;

FIG. 59 is a block diagram of the structure of a report; FIG. 60 is a flow chart of the process of installing agent software; and FIGS. are screenshots of the process of FIG.

DESCRIPTION Fig. 1 shows a network system Network system 10 includes an internal network, such as a local area network (LAN), and an external network, such as the

Internet. Internal network 11 is segregated from external network 12 via a firewall Firewall 14 allows messages, such as e-mail, to be exchanged between devices (e.g., computers) on internal network 11 and external network However, firewall 14 does not permit devices on external network 12 to directly access data stored on internal network

Internal network 11 contains several devices. These devices may be computers with network interface cards, including servers and desktop computers, and/or network peripherals, such as routers, hubs or switches. Internal network 11 includes three desktop computers 16, 17 and 19, server 20, router 13 and switch Other devices may also be included in addition to, or instead of, these devices.

External network 12 contains a server 21, which has access to a database hi this embodiment, server 21 is one or more World Wide Web (or simply "Web") servers that are capable of receiving data, storing the data in database 22, processing the data, and hosting a Web site that makes the processed data accessible to client devices, directly or indirectly via the Internet. The details of the processing performed by server 21 and the

Web site hosted by server 21 are provided below. A computer program, known as an "agent", is installed on a device, such as computer 19, on internal network The agent permits a remote client device to manage computer 19 and to monitor computer 19 and other devices on internal network This is done through the use of communications provided from the agent to server The communications may be transmitted via e-mail using simple mail transfer protocol (SMTP), hyper text transfer protocol (HTTP) or secure sockets layer (SSL) ^• protocol. SSL is a protocol developed by Netscape® for transmitting private documents over the Internet. SSL works by using a public key to encrypt data that is transferred over an established SSL connection. Additionally, the communications might have to have additional provisions for crossing through a firewall, such as supporting authenticated proxies and the like. More than one agent may be installed on a single network.

Each agent 24 is comprised of three core software components: an engine 25, one or more plug-ins 26, and a relay These core components may run on the same device or on different devices. Here, engine 25 and plug-ins 26 run on computer 19 and relay 22 runs on server Plug-ins 26 are installable computer programs that are responsible for collecting the state of hardware, operating systems and/or applications, in a device that is being managed/monitored by agent Examples of operating systems that may be managed/monitored include, but are not limited to, the Microsoft® Windows® family (Intel like hardware platform), including NT4® (Workstation, Server, Terminal Server), Windows® (Professional, Server, Advanced Server) Windows9x® (95(all versions), 98 (all versions) and ME(Millennium), and Linux versions kernel , (RedHat and above, Conectiva and above).

The plug-ins constitute shared libraries containing system calls for collecting data from a device. Engine 25 is a computer program that is responsible for controlling plug- ins 26, grouping the collected data and sending the data to relay 27 using, e.g., transmission control protocol/internet protocol (TCP/IP). Relay 27 is a computer program that is responsible for sending the collected data to server 21 over the Internet (or, more generally, external network) via, e.g., SMTP, HTTP or SSL. Relay 27 need not be installed in all computers on internal network A client can choose to install relay 27 on a single computer on internal network 11 with Internet access and direct all agents running on internal network 11 to send data to that one relay, which will then send the data to server

Agent 24 may be installed on the device to be monitored, as is the case here, or it may be stored on another devices (e.g., a server) on the same internal network as the device to monitored (which is the case for network peripherals management). During the installation process, relay 27 is configured to permit functions such as sending and receiving messages using e-mail or HTTP or SSL. Engine 25 is then executed. After engine 25 is executed for the first time, it calls all the installed plug-ins and reads configuration information contained therein. Engine 25 creates a schedule to call the plug-ins at periodic time intervals. Once engine 25 is up and running, engine 25 will, at the time intervals, call the plug-ins. For example, a plug-in can be scheduled to execute every minute, every 5 minutes, and so on. After each plug-in executes, the plug-in returns data that it collected to engine

In this embodiment, the following plugs-ins are available, although other plug-ins may be used instead of, or in addition, to the following. "Sysinfo" collects information regarding the configuration of the entire system from the point of view of the system's operating system. "Vmstat" collects information regarding the CPU usage and memory usage of the computer system where the plug-in is installed. "lostat" collects information regarding the disk I/O usage of the computer system where the plug-in is installed. "Netstat" collects information regarding the network statistics of the computer system where the plug-in is installed. "Fsinfo" collects information regarding the file system of the computer system where the plug-in is installed. "Psinfo" collects information regarding the processes that are miming on the computer system where the plug-in is installed. "Swpinfo" collects information regarding the swap area of the computer system where the plug-in is installed. "Lvminfo" collects information regarding the logical volume manager of the computer system where the plug-in is installed. "SQL Server", where "SQL" stands for "Structured Query Language", collects information regarding the state of a Microsoft® SQL SERVER ® database server on internal network The "SQL SERVER plug-in" collects data that enables server 21 to generate a detailed report regarding the configuration, performance, etc. of the SQL SERVER ® database server. "Network" collects information from network devices that are connected to internal network 11, i.e., devices that are not physically part of the device on which agent resides, but are in the same internal network. "Oracle" plug-in collects information regarding the state of an Oracle® database server on internal network The Oracle plug-in collects data that enables server 21 to generate a report regarding the configuration, performance, etc. of the Oracle® database server.

Engine 25 receives the collected data from plug-ins 26 and stores the collected data in a file in a binary and, in this case, proprietary format. Engine 25 compresses the file using a compression technique, such as the BZ2 compression method. Engine 25 sends the compressed data to the relay, which is responsible for encrypting the data.

Relay 27 receives data collected by one or more agents on internal network 11, encrypts the data, and sends the data through the Internet to server 21, where the data is analyzed. Relay 27 can run in a device other than the monitored (shown) device and can receive connections from more than one agent simultaneously. The relay's connection to the internet may be dial-up or permanent and may support SMPT, HTTP and/or SSL. In addition, the relay supports proxies and SOCKS (Windows® sockets), making it easier for outbound connections to go through firewalls. In this embodiment, relay 27 uses two methods of encryption. The encryption method that relay 27 selects corresponds to the transfer protocol that relay 27 uses to send the data to server If SSL is used to transfer the data, relay 27 uses the encryption method that is available from the OpenSSL library, hi this embodiment, SSL version 3/Transport Layer Security (TLS) version 1 with Rivest, Shamir, and Adelman (RSA), Triple Data Encryption Standard (3DES) is used with a key of RSA is a public-key encryption process developed by RSA Data Security, Inc. The RSA process is based on that fact that there is no efficient way to factor very large numbers. Deducing an RSA key, therefore, requires large amounts of computer processing power and time. The RSA process has become the de facto standard for industrial-strength encryption. DES is a popular symmetric-key encryption method that uses a bit key.

If SMTP or HTTP are used to transfer the data, relay 27 encrypts the data using the sapphire, symmetrical, encryption process, in which the key used is a session key. This means that the key will only be used once. The key used is bits. The server needs this key for decryption. Therefore, relay 27 uses the RSA, asymmetrical, encryption process to encrypt the key using a bits key.

Server 21 includes a computer program 29 to receive the encrypted and compressed data from agent 24, decrypt and decompress the data, and store the data in a database Database 22 may be part of, or external to, server Computer program 29 also retrieves the data from database 22 and presents the data to a client Computer program 29 may include a Web server module, which formats the data and makes the data accessible as a Web page or even a WAP (Wireless Application Protocol) page. The formatting may also include generating a report in Adobe PDF format or using Java applets for displaying real-time graphics of data collected by the agents. An additional form of communicating information being collected by the agents that can be employed by server 21 is notifications. Notification are "real time" alerts sent every time a certain event happens (such as a threshold being exceeded) to portable communication devices such as cellular phones, pagers, etc. In this context, real-time is defined roughly by the data sampling rate of the agent and any delays associated with data transmission. The notification process may operate as follows. The user can specify occurrences that prompt a notification and the necessary configuration. For example, the user can be notified in response to changes in CPU usage, memory usage, disk VO, network I/O, file system/logical drive utilization, and the status of a process. For CPU usage, memory usage, disk I/O, network I/O, file system/logical drive utilization, the user configures a high point and a low point, e.g., CPU Utilization has the high point set to 80% and low point to 50%. The following scenarios may occur: (1) The user has the high point flag set to false and the value is below the high point. (2) The value reaches the high point and the flag is set to false. In this case the user receives the form of notification chosen and the high point flag is set to true. (3) The value is above the high point and the high point flag is true. Nothing is done here, since the user has already been notified. (4) The value is below the high point, above the low point and the high point flag is true. Nothing is done here. (5) The value is below the low point and the high point flag is true. The user is notified that it reached the low point and the high point flag is false

Notifications in response to the status of a process status function analogously. The user provides the name of the processes to be monitored. A user is notified once when the process stops running and receives a notification when the process starts running again. Generally speaking, only the resources the user has chosen are verified. Computer program 29 also analyzes the data collected from a device (e.g., device

19) in order to produce a natural language and conclusive report. In this context, the term "natural language" means a human-readable format that can be presented and understood by, e.g., a network administrator or the like. Computer program 29 generates the reports according to a rule-based system. For each of the reports there are sets of rules that determine what goes in the report.

In this embodiment, computer program 29 includes the following software modules (called "wizards") for generating different types of reports. Performance Wizard Service delivered through the Internet analyzes the foregoing performance of computational servers and presents results by means of conclusive, natural language reports. Consolidated Performance Wizard Service delivered through the Internet analyzes the foregoing performance of a group of computational servers, as a whole, and presents the results by means of conclusive, natural language reports. Capacity Wizard Service delivered through the Internet infers the future performance behavior of computational servers, studies possible upgrades, and presents results by means of conclusive, natural language reports. Consolidated Capacity Wizard Service delivered through the Internet infers the future performance of a group of computational servers, as a whole, and possible upgrades, and presents the results by means of conclusive, natural language reports. Real Time Monitoring (RTM) Service delivered tlirough the Internet shows, via an Internet browser or WAP (Wireless Application Protocol)-enabled device (such as a mobile phones or notepad), the updated status of the computational resources (such as memory usage, CPU usage, disk usage and network interface usage) of a computer. The service can also send alerts by WAP, SMS (Short Message System), e- mail or similar electronic communication channels whenever the consumption of each computational resource exceed pre-defined thresholds. The RTM Wizard service generates real-time graphical displays of data from an agent monitoring a device on internal network Asset Wizard Service delivered through the Internet collects, keeps and analyzes information about computer hardware and software components such as hardware internal configuration, operating system version, installed software and upgrade history. Oracle Wizard Service delivered through the Internet analyzes the foregoing performance behavior of an Oracle © database and presents the results by means of conclusive, natural language reports. SQL Server Wizard Service delivered through the Internet analyzes the foregoing performance behavior of a Microsoft SQL Server © database and presents the results by means of conclusive, natural language reports. The rules used by computer program 29 are static and configurable in terms of thresholds and tolerances. This means that the addition of new rules requires adding or changing existing code in computer program 29, while changing the criteria of existing rules does not require such a change. Thresholds define a level, for a given resource consumption variable, above wliich, resource usage is considered critical. For instance, with computer processing units (CPUs), a threshold value is 75% utilization. Tolerances define for what percentage of an analyzed period a threshold was exceeded. Exceeding a threshold may not indicate a problem, unless the threshold is exceeded for a certain amount of time.

There are four combinations of situations involving thresholds and tolerances: (1) a threshold was never exceeded, (2) a threshold was exceeded for a period of time below tolerance, (3) a threshold was exceeded for a period of time above tolerance, and (4) a threshold was exceeded all the time. Different text may be provided (e.g., displayed) in a report for each of these four situations, for every resource variable being analyzed, and for every language supported.

Prior to operation, agent(s) (including engine, relay and plug-ins) are installed on computers of internal network Installation may be perfonned by downloading the agent software from a Web site. An agent may be downloaded and installed for each type of platform on the internal network, e.g., Linux, Windows, etc. The agent is installed on each device to be monitored and in each device that is to act as a relay for internal network A user, such as a network administrator, identifies himself (e.g., by e-mail address) and selects desired installation options. The agent automatically enables operation under the user's account through a Web site, such as "manicapital.com", that is accessible via the Internet. The user then activates the monitoring services on the various devices. Installation options are described in more detail below.

Figs. 52a and 52b show Web pages for creating an account via a Web site, from which the agent can be downloaded. The Web pages request identification information for the user, such as the user's name, e-mail address, a password, and language preference, among other things. Fig. 53 shows a similar Web page for entering information on the company of the user that enrolled via the Web pages of Figs. 52a and 52b. Once enrolled, the user downloads the agent from the Web site and begins the installation process. During installation and operation, agent 24 generates and displays a graphical user interface (GUI) that has three tabs for checking the status of the agent and altering the agent's operation. The tabs are: "Status", "Settings" and "Start/Stop". Each tab may have different panels. Each panel presents a set of closely related parameters displayed in separate fields. Some of these parameters can be edited. Each tab is described below, along with the meaning and functionality of the fields contained therein.

Fig. 2 shows an example of status tab Status tab 31 is displayed on a device running agent The fields in status tab 31 are fixed, meaning that they cannot be edited.

In Fig. 2, machine panel 32 presents information describing the device on which the agent is installed, e.g., device This information includes the operating system 34 of the device, the name 35 of the device and the MachinelD 36 of the device. "MachinelD" is the device's machine identifier. The Machine ID is a number that is generated during installation and that uniquely identifies device 19 to computer program 29 running in server 21 (shown in Fig. 1).

Agent panel 37 presents a start time 39, which is the date and time of the agent's activation, and a PID number 40, which is the agent's process ID (identifier) number. A process ID is a number that identifies a process in an operating system on the monitored device. Using the process ID or "PID", it is possible to send signals to a process running in an operating system, such as an instruction for the process to terminate. The modules field 41 shows each active collection module and its version number. Each module is responsible for coordinating the collection of data related to a specific service (e.g., Capacity Wizard, Performance Wizard, etc.). Whenever plug-ins are installed for new services, new modules are inserted and collectors may be added. Collector field 42 shows the name of each collector within a device being managed and indicates if such collectors are active ("UP"). Each collector is responsible for collecting data from a certain device resource, such as hard disk, memory, etc. Fig. 28 shows status tab 31 with other options 43 in the pull-down menu of collector field

Data TX Panel 44 shows the Internet Protocol (IP) address 45 of the device in which the agent is installed and indicates if the device is currently sending samples to server In the example of Fig. 2, the device's IP address is and it is sending samples. If the device were not sending samples, icon 46 (Fig. 3) would be displayed in lieu of icon LastTXBytes field 49 shows the amount of bytes sent to relay 27 in a last collected data sample. TotalTXBytes 50 field shows the total amount of bytes sent to relay 27 to present. Sent field 51 shows the amount of collected data sent to relay

Last Sent field 52 shows the date and time that the last collected data sample was sent to server Failures field 54 shows the number of failed sample transmission attempts. Last Failures field 55 shows the date and time of the last failed sample transmission attempt. When no failures occur an "unknown" status is indicated (as shown). Also shown in Fig. 2 is an agent service indicator 2. "UP" (shown) indicates that the agent is active. "DOWN" (not shown) indicates that the agent is inactive.

Fig. 4 shows an example of settings tab Settings tab 57 is displayed on a device running agent Some of the fields in settings tab 57 are fixed, others may be edited. In Fig. 4, General panel 59 displays a customer ID field 60 and a TMP

(temporary) path field CustomerlD field 60 shows the e-mail address used during enrollment and input when the agent is installed. TMP path field 61 shows where samples are stored until they are sent to relay Primary Relay panel 62 contains Relay Server field 69, which shows the JP address of the primary relay device on internal network 11, and Relay Port field 65 which shows the primary relay device's JP port number. Alternate Relay panel 66 includes a Relay Server field 67 and a Relay Port field

Relay Server field 67 indicates an alternate relay server's IP address. The alternate relay is automatically used when the primary relays is down. Relay Port field 69 provides the alternate relay server's IP port number. Clicking on Apply button 70 executes any alterations made in the fields shown in Fig. 4. The Start/stop tab 71 is displayed on a device running agent In this tab, it is possible to activate and/or deactivate agent data sampling. Fig. 5 shows start/stop tab 71 when agent 24 is active ("UP"). Fig. 6 shows start/stop tab 71 when agent 24 is inactive ("DOWN").

In Agent Service panel 72, Start button 74 activates agent sampling (i.e., data collecting) (shown active) and Stop button 75 deactivates agent sampling. Reload Plug- ins button 76 reloads plug-ins installed in the agent.

Referring now to Fig. 7, a GUI 77 for the relay is similar to the GUI (Fig. 2) for the agent. GUI 77 is displayed on relay server 20 (Fig. 1) during installation and/or operation. As shown in Fig. 7, relay GUI 77 also has Status tab 79, Settings tab 80, and Start/Stop tab 81 with similar panels and functionalities as those described above.

Fig. 7 shows the relay GUI status tab As was the case with the agent GUI status tab, most of the fields in relay GUI status tab 79 cannot be edited. Machine panel 82 presents information describing relay server 20, its operating system, name and MachinelD. The example presented in Fig 7 shows a computer (relay server) named "WRIEIRO2" executing Windows Professional with Service Pack 1 installed. The relay sever can be installed in a different operating system than the agents are installed.

Relay panel 84 includes Version field 85, which provides the relay's version number, Start Time field 86 which provides the date and time of relay activation, and PJD field 87 which provides the process ID number.

Data RX (Receive) panel 89 includes the TX (Transmit) Queue Len field 90 which indicates a backlog of samples to send to server 21 (Fig. 1), TotalRXBytes field 91 which shows the total amount of bytes received by the relay from all agents until the present, and Active Sessions field 92 which shows the number of active agents' sessions that are sending samples to the relay. The IP addresses of the agents that are generating the samples are listed in drop-down field Data TX (Transmit) panel 95 includes the following fields. Data TX time field 96 shows the amount of time spent transmitting a last sample from relay 27 to server Sent field 97 shows the amount of collected samples sent from relay 27 to server Failures field 99 shows the number of failed data transmission attempts from relay 27 to server Mode field shows the mode of transmission from relay 27 to server 21 : in this embodiment, either SMTP for e-mail data transmission or SSL for SSL data transmission. LastTXBytes field shows the amount of bytes sent by relay 27 to server 21 in an immediately preceding transmission. Last Sent field shows the date and time that the last collected sample was sent from relay 27 to server Last Failure field shows the date and time of the last failed data transmission attempt. When no failures occur "unknown" is displayed.

Status tab 79 also includes a relay service indicator Relay service indicator indicates "UP" when relay 27 is active and "DOWN" when relay 27 is inactive.

When relay 27 is switched from "UP to "DOWN", the TX and RX statistics are reset, e.g., TotalRXBytes, DataTXTime, etc.

Figs. 8 and 29 to 41 depict settings tab Settings tab 80 is displayed on a device running relay Some of the fields in settings tab 80 are fixed, others may be edited.

General Panel (Fig. 8) includes the following fields. CustomerJD field displays the e-mail address input while installing the relay. This e-mail address identifies the user in manicapital.com and cannot be edited. TMP path field indicates where samples are stored until they are sent to server Communications port field (Fig. 29) displays the JP communication port used to transmit samples from agent 24 to relay hi this example, the default value is

Protocol selection panel (Figs. 30 to 33) allow a user to select protocols (Fig. 31), including SSL, HTTP and SMTP, that may be used to transmit data over the Internet. Fig. 30 shows the case where SSL is selected. In this case, the server name and port are input. Fig. 32 shows the case where HTTP is selected. In this case as well, the server name and port are input. Fig. 33 shows the case where SMTP is selected. In this case the server name and port are input, along with e-mail addresses , including the sender's e-mail address ("FROM") and the recipient's e-mail address ("TO"). In this embodiment, the SMTP server default address is manicapital.com (not shown) and the SSL server default address is manicapital.com (not shown).

Figs. 34 to 41 shows screens for allowing a user to select firewall settings hi this embodiment, there are several proxy and Windows® sockets (SOCKS) configurations. Basically, the user inputs the name or IP address of the proxy or SOCKS server and the port of the proxy or SOCKS server. In the case of an authenticated proxy or SOCKS server, a login ID and password may be required. Different screen configurations for inputting this information are shown in Figs. 34 to The Start/stop tab 81 (Fig. 9) is displayed on a relay device, hi this tab, it is possible to activate and/or deactivate data sampling transmission. Start/stop tab 81 indicates "START" , when relay service is "UP" , and "STOP" when relay service is "DOWN" (not shown).

Fig. 10 shows a process performed by agent 24 (including relay 27) for obtaining data from a device and providing that data to a remote server (or other type of processing device). Fig. 11 shows a process performed by remote server 21 for processing received data and making that data accessible to remote client 30, e.g., over the Internet.

Referring also to Fig. 1, in process , agent 24 is activated and receives () a plug-in containing system calls for obtaining data from device It is noted that agent 24 may use a previously-installed plug-in to obtain data from device A new plug-in is used if agent 24 needs to retrieve added or different data not obtainable by plug-ins already available to agent Agent 24 loads () the new plug-in, along with the preexisting plug-ins.

As noted, engine 25 creates () a schedule to call the plug-ins at periodic time intervals. For example, a plug-in can be scheduled to execute every minute (as in this example), every 5 minutes, and so on. After each plug-in executes, the plug-in returns data that it collected to engine

Accordingly, process waits () for the scheduled time interval (one minute here) and calls () the scheduled plug-in at the appropriate time. The plug-in collects the appropriate data from the monitored device. Here, engine 25 uses system calls from the new plug-in to obtain () data from device Engine 25 may also obtain any other available data using the system calls from the pre-existing plug-ins. The data may relate to, but is not limited to, one or more of the following: a processor on the device, a memory on the device, a hard drive on the device, an internal network on which the device is located, an operating system of the device, and/or software installed on the device.

Engine 25 compresses () the obtained data and transmits the compressed data to relay As noted above, relay 27 may reside on the same device as engine 27 or on a different device (shown).

Relay 27 encrypts () the data that it receives from engine 25 and transmits () the encrypted data to server 21 over the Internet. Blocks to may be repeated periodically, as shown, in order to obtain real-time data from device Data is thus transmitted from agent 24 to server 21 periodically, thereby allowing a client to monitor changes in device 19 in real-time. This feature is described in more detail below. In process (Fig. 11), server 21 receives () the compressed and encrypted data. The data is received periodically, as it is transmitted, e.g., every minute, five minutes, etc. Computer program 29 in server 21 decompresses and decrypts the data and stores the data in database Alternatively, instead of storing the data in database 22, computer program 29 may process the data as it is received, which is the case when real time notification is utilized.

Computer program 29 formats () the data for display. In this embodiment, the data is formatted as one or more Web pages (e.g., Figs. 15 to 18), reports (see the attached appendices), notification messages (e.g. pager messages, e-mails, etc.) and/or or graphs/charts (e.g., Fig. 25) for showing real-time operation behavior of device

Computer program 29 makes the formatted data accessible to a remote client via the Internet. That is computer program 29 functions as a Web server to provide a Web site containing Web pages with the formatted data. A user at client 30 can navigate through the site/data via one or more hyperlinks. Computer program 29 may generate natural language reports that indicate an operational parameter of a device exceeds a preset limit. In this scenario, computer program determines if received data indicates that an operational parameter of the device exceeds a preset limit and generates a report to client 30 indicating that the preset limit has been exceeded. Preset limits for the operational parameters may be stored in, and retrieved from, database 22 by computer program Client 30 (Fig. 1) can access the formatted data from server 21 through one or more Web pages. Fig. 12 shows an example of a Web page that can be used to access the data. Web page contains hyperlinks , and to data for devices, in this case computers, being monitored by agents. Window provides a list , which contains groupings by "department" of one or more devices being monitored by agents.

Clicking on hyperlink provides links to data for all computers being monitored. Clicking on hyperlink provides links to data for a selected group from list If hyperlink is selected, Web page (Fig. 13) is displayed. Web page contains link to one computer (BOSB) and link to another computer (WVTLLELA). Clicking on hyperlink displays Web page (Fig. 14). Web page

provides hyperlinks , which allow a user to display information about the selected device.

Clicking on hyperlink displays the general information shown on Web page

(Fig. 15) about the selected computer. Web page displays information about the configuration and operation of the selected computer. As shown, this information includes the operating system on the computer, the operating system version, the CPU on the computer, the CPU speed, the amount of memory, the type of CD-ROM (Compact Disc Read Only Memory) on the computer, along with other information. Clicking on hyperlink (Fig. 14) displays the capacity of the device's hard drive, shown in Web page (Fig. 16). Clicking on hyperlink displays network information (e.g., the IP address) for device 19, shown in Web page (Fig. 17). Clicking on hyperlink displays a list of the software installed on device 19, shown in Web page (Fig. 18). Other information also may be accessible.

Web page (Fig. 19) is also accessible through the Web site provided by server Web page provides options for viewing statistics relating to monitored devices. For example, clicking on hyperlink displays Web page (Fig. 20). Web page provides a list of groupings of devices (by department), along with buttons which link to Web pages that provide statistics for a selected grouping from list

Selecting "All Dept" and button on Web page displays Web page (Fig. 21). Web page identifies the CPU on all computers from list To select only computers from a single group (i.e., department), select that group and button Selecting button (Fig. 20) generates a Web page (Fig. 22) that displays operating system information for computers from a selected group. Selecting button generates a Web page (not shown) that displays memory statistics for computers from a selected group. Selecting button generates a Web page (not shown) that displays software statistics (e.g., software installed, versions, etc.) for computers from a selected group.

Selecting button generates a Web page (not shown) that displays product information (e.g., model, version, etc.) for computers from a selected group. Selecting button generates a Web page (not shown) that displays manufacturer information for computers from a selected group. Fig. 23 shows another example of a Web page displayed by server Web page allows a user to access services through server Among these services are real-time monitor (RTM) wizard RTM wizard is part of computer program 29 and allows a client to view data from device 19 as that data changes in real-time. Selecting RTM wizard displays Web page (Fig. 24), in which a user can select a device to be monitored from pull-down menu Once the device has been selected, a window (Fig. 25) is displayed for showing the status of a selected function over time. In this embodiment, a user can choose to monitor a device's memory usage , disk input/output (I/O) , CPU usage , and network VO The selected function is displayed in terms of percentage of use versus time and is updated automatically as new data arrives at server

Web page (Fig. 26) also provides options for obtaining natural-language reports based on the data collected by agent Performance wizard , capacity wizard , Oracle wizard , SQL server wizard , and asset wizard are software modules that are included within computer program These modules analyze the data received from the agent(s), generate reports, and provide those reports to a user, in Adobe PDF format, at client 30, on demand (through the site) or automatically (by e- mail).

Generally speaking, the various reports generated by the "wizards" provide information relating to one or more devices on a network over a period of time, although each report is different. The reports combine data, charts, and natural language information, making them look like reports generated by a human being. Reports may include hyperlinks linking their sections, to make it easy to access a section that interests the user. Also, the beginning of each report also may contain a summary of the information found in more detail in other sections of the report, making it easy to jump to the other sections.

Appendix A shows an example of a report generated by asset wizard Appendix B shows an example of a report generated by Oracle wizard Appendix C shows examples reports generated by SQL server wizard Appendix D shows an example of a report generated by performance wizard Appendix E shows an example of a report generated by capacity wizard Other types of reports may be generated instead of, or in addition to, the reports shown in the appendices.

As shown in Web page (Fig. 26), for time-related reports, the user can select a starting date and an ending date for the report. Computer program 29 generates and displays a report that encompasses that time period. Pull-down menu allows the user to select the device or devices about which to generate a report. Web page relates to SQL server wizard ; however, similar Web pages are provided for the other wizards shown in Fig. Server 21 may also transmit the device monitor data (e.g., reports, etc.) using wireless application protocol (WAP) to a wireless device, such as a cellular telephone (Fig. 42). Fig. 42 shows a screen for a wireless user to select the language in which to receive information. User inputs to the wireless device are likewise sent back to server 21 via WAP. Fig. 43 shows the selection of languages on screen Fig. 44 shows a screen for the user to enter a login ID, here called an "alias". Fig. 45 shows a screen for the user to enter a password. Fig. 46 shows a screen for the user to obtain a list of devices on internal network 11 for which monitoring data is available. Fig. 47 shows a screen that shows the list of devices (in this example, servers). Fig.

48 shows a screen which allows the user to select which features to monitor on the selected server, e.g., configuration, CPU usage, virtual memory, disk I/O, etc. Fig. 49 shows a screen with the selected data, in this case, CPU usage. Fig. 50 shows a screen with the selected data, in this case, virtual memory usage. Fig. 51 shows a screen with the selected data, in this case, network information.

Fig. 27 shows a computer on which either of processes or may be implemented. That is, computer may represent either a device with an installed agent on internal network 11 or server 21 (Fig. 1). Computer includes a processor , a memory , and a storage medium (e.g., a hard disk) (see view ). Storage medium stores machine-executable instructions that are executed by processor

out of memory to perform processes and/or

Although a personal computer is shown in Fig. 27, processes and are not limited to use with the hardware and software of Fig. They may find applicability in any computing or processing environment. Processes and may be implemented in hardware, software, or a combination of hardware and software.

Processes and may be implemented in computer programs executing on programmable computers or other machines that each include a processor, a storage medium readable by the processor (including volatile and non- volatile memory and/or storage components), at least one input device, and one or more output devices. Program code may be applied to data entered using an input device (e.g., a mouse or keyboard) to perform processes and and to generate information. Each such program may be implemented in a high level procedural or object- oriented programming language to communicate with a computer system. However, the programs can be implemented in assembly or machine language. The language may be a compiled or an interpreted language. Each computer program may be stored on a storage medium or other type of article of manufacture, such as a CD-ROM, hard disk, or magnetic diskette, that is readable by a general or special purpose programmable computer for configuring and operating the computer when the storage medium or device is read by the computer to perform processes and Processes and/or may also be implemented as an article of manufacture, such as a machine-readable storage medium, configured with a computer program, where, upon execution, instructions in the computer program cause a machine to operate in accordance with processes and

The invention is not limited to the specific embodiments described above. For example, the invention is not limited to the protocols, hardware, or software described herein. The invention is not limited to generating the specific Web pages or reports described herein. The blocks of Figs. 10 and 11 may be reordered and/or blocks may be left out or added.

As shown in FIG. 54, a system includes a local server connected to an intranet that is connected to the Internet through a firewall Intranet includes a Mail server with a Simple Mail Transfer Protocol (SMTP) server that delivers mail to and from the intranet Intranet also includes a workstation that is used by an administrator of the Intranet. Workstation typically has a web browser b for browsing web pages and a mail client for receiving and sending email messages, for example, through SMTP server A monitor server , which is also connected to the Internet 16, monitors the operations of the local server automatically without requiring continued involvement by an administrator of the local server The administrator of the local server may have a laptop computer , which is connected to the Internet and may be used to access the local server For purposes of automatic monitoring, local server executes an agent , which collects data that indicates the operating state the local server , including configuration information and performance data. The data provide a measure of how well the local server is performing its intended functions. Agent automatically transmits the collected data using email (which conforms to a standard email protocol) to an email address associated with the monitor server The monitor server analyzes the data and automatically generates a report containing a summary of the status of the local server , diagnoses of problems or defects that may exist in the local server , and a listing of resources on the local server that may need to be updated to keep up with future demands on the local server The monitor server transmits the report using an email (which also conforms to a standard email protocol) to an email address associated with the administrator of the local server The administrator can then access the report from any computer that is reachable by email, including laptop computer and workstation The administrator can also access the report from a web page on monitor server from any computer that has a web browser, such as workstation Thus, the system provides automatic unattended continuous monitoring of the server and automatically sends performance reports to any authorized person located anywhere using simple email. By using email to send the data and the report, the system allows information to be sent through the firewall without compromising the security of the intranet 14 or requiring that the firewall be reconfigured.

Local Server includes a processor and a storage subsystem Storage subsystem is a computer readable medium, such as computer memory, a floppy disk, a hard disk, a CDROM, an optical disk or a tape drive. Storage subsystem stores an operating system program that is executed by the processor As will be described in greater detail below with reference to FIG. 55 A, local server may have any one of a variety of operating systems installed. Operating system includes a kernel , which further contains device drivers that are used by the operating system to access devices in the local server The device drivers provide an input/output control ("IOCTL") application programming interface ("API") that may be used to obtain performance data from the device drivers The operating system provides a system call API and a registry that may be used to obtain performance information from the operating system Storage subsystem also includes a file system that contains system files that are used by the operating system to store data and a web browser that may be used to browse web pages, as described in greater detail below.

Storage subsystem also stores agent software , which is executed by the processor to collect and transmit data. Agent software occupies very little storage space on storage subsystem Typically, agent software occupies about KB of storage space. Processor executes agent software as a background process, known as a service or a daemon process. Very little memory and processing power is required to execute agent software Typically, agent software requires less than 1 % of the processing power of processor and about megabytes of memory to execute.

Agent software includes a data retriever module that retrieves the data, a timer module which directs the data retriever module to retrieve the data at certain time intervals, a data compressor module to compress the collected data, a data encryptor to encrypt the data, and an SMTP sender module to send the data via email. The data retriever 46 includes a registry module which retrieves data from the registry , a system call module which uses the system call API to retrieve data from the operating system , an IOCTL module which retrieves data from device drivers , and a file system module which retrieves data from system files contained within file system

Referring to FIG. 55A, the timer module can be configured in a selected one of possible data collection modes, each of which is represented by a row a, b of FIG. 55 A. As will be described in greater detail below, the configuration mode is selected in a user interface screen of agent software Although the timer module 48 has multiple configuration modes, only two of them a, b are shown in FIG.

55A. Each configuration mode is associated with a sampling period a, b, after which the data retriever 46 collects a new sample of the data from the local server Each configuration mode is also associated with an entry period a, b. The data retriever 46 computes an average of the data samples collected over the duration of the same entry period a, b and writes the average in a current one of the data files The timer module 48 causes the data to be written in a new data file after each upload period a, b of the selected configuration.

As shown in FIG. 55B, different versions of agent software are available for different operating systems and each of the versions is tailored to acquire data from its corresponding operating system. Each column ae of FIG. 55B corresponds to a different operating system. As shown in the first column a, the IBM AIX version of agent software acquires data from a virtual device file "/dev/kmem" within the file system and from system calls from the system call API (FIG. 54). The Solaris version acquires data from a "/proc" virtual file system, from system calls , and from IOCTL calls The HP UX version acquires data from lOCTLs from the IOCTL API 39 (FIG. 54) and from system calls The Linux version acquires data from lOCTLs , system calls , and the "/proc" virtual file system The windows version acquires data from the registry , system calls and lOCTLs