Clean Slate 2.0.362 serial key or number

Parts Catalog
Price and Availability Published List Accessories Antennas Batteries Replacement Parts and Kits Site Equipment Effective August 4, Test Equipment Motorola Replacement Parts Availability Goal Statement; Product Cancellation Notice Product Type Broadband/WiNS Mobile/Portable Two-Way Radios Two-Way Radio Fixed Equipment Subscriber Pager Equipment Paging Fixed Equipment Mobile/Portable Data Equipment Fixed Data Equipment iDEN Subscriber Equipment Minitor Replacement Parts and Services Availability Goal from Date of Product Cancellation 3 years 5 years 7 years 3 years 7 years 5 years 7 years years 5 years For a list of cancelled Communication Products for which Motorola’s Parts and Services Availability Goal Statement no longer applies, visit Motorola Online at manicapital.com However, individual piece parts and select services may still be available. For availability, call Motorola's Customer Service at 1. Depot services include Motorola's Infrastructure Depot Operation, Test Equipment Service Center and Federal Technical Center. E. Algonquin Rd. Schaumburg, IL Phone: I REPLACEMENT PARTS It is the goal of the Motorola Government and Public Safety Division to normally have available replacement parts and depot services1 for the cancelled products for two-way radios, or Mobile Devices (MD) paging and cellular products in accordance with the following schedule: Effective August 4, this Price and Availability List and policies supersede all previous copies. TABLE OF CONTENTS All products sold by Motorola are subject to the terms and conditions set forth in the General Information section hereof unless an officer of Motorola, Inc. agrees to a change in writing. Contents GENERAL INFORMATION HOW TO USE THIS BOOK HOW TO PLACE AN ORDER CUSTOMER SERVICE INFORMATION TERMS AND CONDITIONS WARRANTY INFORMATION RADIO SUPPORT SERVICES RADIO SERVICE SOFTWARE CROSS REFERENCE EXCHANGE PROGRAM HOW TO READ THIS BOOK PRODUCT LISTING III III IV V VII XI XIV XVI XVIII XXVI 1 II General Information 4. Units of Measure and Pre-Packaging 1. Part Numbers Part numbers are listed in alpha-numeric order followed by a brief description. It is important that the unit of measure is specified. Units can be found next to the unit price in the Price and Availability List. For example, to order 15 units of part number K0l (which is supplied in packs of 5), simply write “3 packs of K0l.”) 2. Delivery Codes Legend: In an effort to identify those items more readily available and to give you a guide for delivery, we have included a delivery code on each item. 95% of items generally ordered are in stock and are available for immediate shipment with the exception of those items designated as Drop Ship direct from Supplier. Please Note: Due to variations in demands and availability from our suppliers, backorders do occur. The D/C (Delivery Code) column is correlated against usage rate and is intended to serve as a general guide to the standard delivery time to be expected when an item in this list is ordered. Always contact your Motorola representative if delivery time or allocation or quantity is critical. Delivery times indicated below are ARO (After Receipt of Order) at the Elgin, Illinois (USA) facility. EA = Each PK/* = Pack FT = Foot QTU = Quart LBU = Pound PTU = Pint GAU = Gallon GU = Green INU = Inch RL = Reel *number following letters indicates quantity per pack. The codes are as follows: A = Stock. Within 2 weeks if backorder occurs B = Stock. Up to 3 weeks delivery C = Stock. Up to 4 weeks delivery D = Stock. Up to 6 weeks delivery on U.S. orders, up to 8 weeks on orders outside the U.S. E = Non-stocked item, Delivery Time Varies N = Item may be expedited upon request T = Test equipment and Radio Service Software. Stock to 6 weeks for most items. For major items, such as service monitors, delivery as quoted Blank = Delivery up to 12 weeks 5. Quantity Pricing The quantity pricing program enables you to receive the best price for your quantity purchases. You will qualify for quantity pricing without any forms to fill in, letters to write, or phone calls to make. The only criteria is to order quantities at or above the specific breakpoints indicated in the price book. Quantity Pricing is another example of Motorola's continuing effort to provide you quality products at the best possible prices. Your discounts for quantity purchases are clearly shown in this price book. Simply look up the part number you wish to order, and if a discount is offered for quantity purchases your price will be clearly identified. In the case of ship complete orders, delivery time will be dependent upon the item with the longest procurement cycle. Therefore the order will not ship until all products are in stock. We encourage all orders to allow for at least one partial shipment because of this factor. Unlisted Items This list does not include all items available. Price and availability information is available upon request by calling in the United States and Canada or outside of the U.S. and Canada. Item availability can also be found on our web site at: manicapital.com 3. Prices All prices are listed in U.S. dollars. III GENERAL INFORMATION HOW TO USE THIS BOOK General Information HOW TO PLACE AN ORDER MAIL AND FAX ORDERING INSTRUCTIONS GENERAL INFORMATION Mail and fax orders should include the following: 1. Signed original purchase order 2. Motorola digit customer number, complete bill to address 3. Complete sold to address 4. Complete ship to address 5. Shipping terms/instructions 6. Terms of payment (if applicable) 7. Quantities and correct units of measure 8. Motorola part number (frequency or code required for crystals) 9. Partial or complete shipment specified (shipped partial unless complete requested). Crystal orders are shipped complete. Credit card orders should include card number and expiration date, not applicable to orders outside the U.S. Purchase order number Please contact Motorola at: United States and Canada Hours: A.M.- P.M. CST/CDT, Mon-Fri. Motorola Attn: Order Processing East Algonquin Road, 1st Floor Schaumburg, IL Telephone: Fax: Internet: manicapital.com Orders from outside the U.S. must also include the following: 1. Proper Documentation, i.e. Letter of Credit, Import Permit 2. Type of Packing Desired (export or domestic) 3. Country of Ultimate Destination United States Federal Government Hours: A.M.- P.M. CST/CDT, Mon-Fri. Motorola U.S. Federal Government Markets Division Columbia Gateway Dr. Columbia, MD SAME DAY SHIPPING In the United States, faxed orders received by P.M. CST/CDT, Mon-Fri. will be shipped the same day; orders called-in at by P.M. CST/CDT, Mon-Fri. will be shipped the same day. Telephone: Fax: PURCHASE ORDER NUMBER Orders from outside the U.S. must also include the following: 1. Proper Documentation, i.e. Letter of Credit, Import Permit 2. Type of Packing Desired (export or domestic) 3. Country of Ultimate Destination All Other Locations Outside the United States Hours: A.M.- P.M. CST/CDT, Mon-Fri. Motorola Attn: International Order Processing East Algonquin Road, 1st Floor Schaumburg, IL MOTOROLA ONLINE Alternative to calling or faxing in your order. Telephone: Fax: Internet: manicapital.com EMERGENCY ORDERS Emergency orders can be placed anytime day or night, including weekends. This special service, called S.O.S., is provided for customers who are repairing equipment destroyed in natural disasters and other hardship cases. All items ordered through our S.O.S. help line will be shipped via FEDEX Priority 1 or via airfreight priority service. During business hours call No S.O.S. weekend service is available to customers outside the United States. • • • • • • Full online parts and accessories catalog Construct quotes and orders at your price level Save and reference past orders for quick reordering Check status of orders online – including proof of delivery Check status of your account and view invoices online Ability to ‘Contact Us’ electronically for customer service inquiries and requests • MasterCard and Visa accepted Place your order 7 days a week, 24 hours a day. Receive acknowledgement that the right items were ordered and are in stock, and print a copy for your records. Sign up at: manicapital.com Select “Sign Up Now”; fill out the user registration and press ‘submit’. Once your account has been activated a customer service representative will contact you within 48 hours. IV General Information CUSTOMER SERVICE INFORMATION If questions arise on back orders, order/billing discrepancies, or return authorizations, call: In the manicapital.com Canada: ( a.m p.m. CST/CDT, Mon-Fri.) Outside the U.S.: ( a.m p.m. CST/CDT, Mon-Fri.) or Fax: U.S. Federal Government: ( a.m p.m. CST/CDT, Mon-Fri.) Parts Identification For assistance in identifying unknown part numbers for Motorola Two-Way Radio, iDEN, Pager, Cellular, Site and Test Equipment Products, call Parts Identification Department at , between a.m. and p.m. CST/CDT, Mon-Fri. In the U.S., if you know the part number you are looking for, but cannot locate it in this Price and Availability List, please call our Customer Service Department at between a.m. and p.m. CST/CDT, Mon-Fri. Identification of Manual Numbers The Price and Availability List does not identify Service Manuals by radio model due to space limitations. If you would like assistance in identifying the proper manual number for your Motorola unit, visit us at manicapital.com or contact Parts Identification. The phone number is The fax number is Order Discrepancies/Returns If questions arise on order discrepancies and for return authorization call: In the U.S.: Outside the U.S.: or Fax: U.S. Federal Government: Any order discrepancy must be brought to our attention within ten (10) days of shipment, sixty (60) days on orders outside the U.S. Authorization must be acquired from Motorola prior to return of any material. Returns from outside the U.S. require form ERA (Equipment Return Authorization) which must be obtained before any return of goods. The authorization number must be visible on the outside of your package. Mark all packages “Attn: Return Goods”. Motorola offers free freight on returns by providing prepaid and preaddressed labels, which are e-mailed, faxed or mailed at the time of the ERA request. A tracking number is placed on the label for reference to each individual ERA request. It is important to maintain records of the tracking number until credit has been issued by Motorola. Except for crystals and other specific items, Motorola Government and Public Safety Division will accept the return of new and unused Motorola products in their original packaging material within 45 calendar days of the original shipment of the product. After 45 calendar days, a 20% restocking fee will be assessed. Restocking fees for tower hardware, site equipment and test stations will be applied per the individual supplier's policy set forth in the sup- Motorola Attn: Return Goods Galvin Drive Elgin, Illinois Returned goods credits will be issued against MasterCard/Visa card number if used on original order. Motorola is not responsible for credit limits and bank serviced/ interest fees charged on the unpaid balance of any credit card account. Motorola may provide product replacements for ordered parts and accessories for currently manufactured radios as long as the replaced item is the same or better technology and sold at the same price. The invoice will reflect either the actual product shipped or the product ordered and no order modification is required. When replacement parts and accessories are needed for radio products no longer being manufactured, Motorola cannot guarantee that an equivalent or better part or accessory will always be available or that the replacement item found can be sold at the same price. Motorola reserves the right to cancel the ordered items without penalty if the ordered item is no longer available or if Motorola offers the item at a higher price and mutual agreement on price cannot be reached. To effect administrative savings to the Government, Finance Offices are instructed to make payments in accordance with this paragraph without requiring an order modification for replacement products sold at the same price. Radio Service Software Technical Support Lines FIXED PRODUCTS AND CONTROL STATIONS: In the U.S. – Outside the U.S. – MOBILE AND PORTABLE PRODUCTS: In the U.S. – WIRELESS DATA DIVISION PRODUCTS: U.S. and Canada – PAGING PRODUCTS: In the U.S. – In Canada – TWO-WAY RADIO SUPPORT PRODUCTS: In the U.S. – Outside the U.S. – Fax – V GENERAL INFORMATION Customer Service plier's terms and conditions accompanying product packing slip, and products ordered to a specific frequency or code may not be returnable. Note: The 20% restocking fee applies to returns of new and unused computer and computer peripheral products, and no returns of computers or peripherals will be accepted beyond 45 days. After 90 days, no returns of new, unused equipment (tower, site and test equipment included) will be accepted by Motorola. Crystal service items may not be returned unless they are under warranty. Defective crystals will be replaced with identical crystals. To obtain credit a return authorization must be requested by contacting Motorola. The product must be delivered, transportation prepaid to: General Information Test Equipment Service MOTOROLA NUMBERS – UNITED STATES ONLY GENERAL INFORMATION Required Documentation: Form ERA (Equipment Return Authorization) must be obtained before any test equipment is returned for calibration or repairs. Test equipment received without this form will not be accepted. Contact: Primary Numbers: Replacement Parts/Aftermarket Orders/ Customer Service . . . . . . . . . . . . . . . . . . . . . . . . Dealer Support, MOL Support . . . . . . . . . . . . . . . . . Federal Government Parts . . . . . . . . . . . . . . . . . . . . National Radio Rental . . . . . . . . . . . . . . . . . . . . . . . System Support Center, Dispatch . . . . . . . . . . . . . . Test Equipment Repair Depot . . . . . . . . . . . . . . . . . Test Equipment Service Galvin Drive Elgin, IL Call in the U.S. or outside of the U.S. Fax: Customers outside of the U.S. should consult with their local Motorola, Inc. representative for the service depot nearest them. Other Numbers: ALTAIR/VISTA POINT Wireless LAN . . . . . . . . . . . . Cellular Customer Response Center . . . . . . . . . . . . Federal Government Technical Assistance . . . . . . . iDEN Customer Care Center . . . . . . . . . . . . . . . . . . INTRAC Post Sale Support . . . . . . . . . . . . . . . . . . . Pager Product RSS Support/Sale . . . . . . . . . . . . . . Pre-Sales Product Support Teams . . . . . . . . . . . Parts Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Ext Prompt Technical Support > Parts Identification Site Equipment, Wireless Broadband . . . . . . . . . . . . . . . . .Ext Prompt Technical Support > Presales > Broadband, WiFi, Site OR Two-Way Portable and Mobile Pre-Sale Radio . . . . . . . . .Ext. Prompt Technical Support > Presales > Portable and Mobile Radios VI Terms and Conditions DEFININTIONS CONFIRMING ORDERS If Customer chooses to send in a confirming order, the confirming order should be clearly marked “confirming”. Motorola is not responsible for duplicate shipments sent out if the reason for the duplicate shipment was that a confirming order was not marked “confirming”. If a confirming order differs in any way from the original order, the original order takes precedence. PRICING AND TAXES Customer of its obligation to accept and pay for remaining deliveries. Claims for shipment shortages shall be deemed waived unless presented to Motorola in writing within forty-five (45) days of delivery of each shipment. Customer hereby grants to Motorola as security for all of Customer’s obligations to Motorola, of any kind whatsoever, now or hereafter arising from this agreement or any other agreement with Motorola, a first priority security interest in all Products held in inventory or used as equipment by Customer, together with all contract rights, accounts, chattel paper and general intangibles relating thereto and all proceeds resulting therefrom. Upon request, Customer agrees to cooperate in whatever manner necessary to assist Motorola in perfection of said security interest. Furthermore, Customer hereby irrevocably appoints Motorola as its attorney-in-fact to take any action and to execute any instrument which Motorola may deem necessary or advisable to accomplish the foregoing. Such power of attorney is coupled with an interest. Motorola has no obligation for payments of any applicable foreign import duties. A) PRICING The prices are located in the Price and Availability List and are subject to change without notice. Special Pricing may be available for particular opportunities, contact your local account manager or area distribution manager to determine applicability. Up to date Pricing and Availability can be found at manicapital.com Orders will be charged at prices in effect the day an order is entered. Programs, promotions, quoted or contract prices supersede the prices in the then current Price and Availability List, provided the quotation or the contract is current at the time the order is placed. Customers will be invoiced upon shipment. B) TAXES The prices set forth are exclusive of any amount for Federal, State and/or Local excise, sales, use, property, retailer’s occupation or similar taxes. If any such excluded tax is determined to be applicable or if Motorola is required to pay any such tax, the prices set forth in the then current Price and Availability List shall be increased by the amount of such tax and any interest or penalty incurred, and Customer shall pay to Motorola the full amount of any such increase no later than ten (10) days after receipt of an invoice therefore, unless otherwise noted on the invoice SHIPPING, DELIVERY, TITLE AND SECURITY Shipping and handling charges shall be paid by the Customer. Customer agrees to pay such amount quoted without regard to the actual charges applicable at the time of shipment. Motorola will ship only to Customer’s facility or the facility of one of Customer’s affiliates. Motorola will not drop ship to third parties at the request of a Customer. Unless otherwise directed by the Customer, all shipments will be routed via ground surface parcel or heavyweight common carrier depending on weight and size. Emergency shipments will be routed by air or by the fastest method with consideration given to weight and size limitations and will be subject to an additional shipping fee. Shipments outside of the U.S., Canada or Mexico will be routed by air. Unless otherwise agreed to by Motorola, all deliveries are F.O.B. Factory shipping facility(ies) or F.O.B destinations for state and local government entities and title and risk of loss to Products sold shall pass to Customer at the F.O.B. point. Shipping or delivery dates are best estimates only. Motorola reserves the right to make deliveries in installments and these terms and conditions shall be severable as to such installments. Delivery delay or default of any installment shall not relieve PAYMENT The Customer shall make net payment to Motorola in accordance with the terms stated herein by mail to Motorola at P.O. Box , Chicago, Illinois or at such other place as Motorola may designate in writing or as reflected on an invoice. Payment shall be made in ten (10) days after the date of invoice for each product, accessory, or other charge, unless otherwise agreed to in writing. Service charges at the maximum rate permitted by applicable law may be invoiced on accounts more than thirty (30) days past due and shall be due and payable upon receipt of invoice. All payments made by Customer to Motorola in connection with this agreement or any other agreement with Motorola shall be applied by Motorola, in its sole discretion, to such obligations or liabilities (whether arising under this agreement or any other agreement with Motorola) as Motorola shall direct. PATENT, COPYRIGHT AND TRADEMARKS A. Indemnification Motorola agrees to defend, at its expense, any suits against Customer based upon a claim that any Motorola manufactured Products furnished hereunder directly infringe a U.S. patent or copyright and to pay costs and damages finally awarded in any such suit, provided that Motorola is notified promptly in writing of the suit and at Motorola’s request and at its expense is given control of said suit and all requested assistance for defense of same, including all appeals thereof. If the use or sale of any such Product(s) furnished hereunder is enjoined as a result of such suit, Motorola, at its option and at no expense to Customer, shall obtain for Customer the right to use or sell such Product(s) or shall substitute an equivalent Product reasonably acceptable to Customer and extend this indemnity thereto or shall accept the return of such Product(s) and reimburse Customer the purchase price therefore, less a reasonable charge for reasonable wear and tear. This indemnity does not extend to any suit based upon any infringement or alleged infringement of any patent or copyright by the combination of any such Product(s) furnished hereunder and other elements not furnished by Motorola nor does it extend to any such Product(s) of Customer’s design or formula, nor does it extend to any Product(s) that are modified, changed or altered. The foregoing states the entire liability of Motorola for patent or copyright infringement. IN NO EVENT SHALL MOTOROLA BE LIABLE FOR INCIDENTAL OR VII TERMS AND CONDITIONS “Motorola” shall mean the Government and Public Safety Division of of Motorola, Inc. “Customer” shall mean the individual, company, and/or entity purchasing Products from Motorola. “Products” shall collectively mean the Replacement Parts, Batteries, Accessories, Test & Site Equipment, and Software ordered by the Customer from the Motorola current Price and Availability List (“Price and Availability List”). Terms and Conditions TERMS AND CONDITIONS CONSEQUENTIAL DAMAGES ARISING FROM INFRINGEMENT OR ALLEGED INFRINGEMENT OF PATENTS OR COPYRIGHTS. B. Copyrights and Mask Works Works Laws in the United States and other countries preserve for Motorola certain exclusive rights, in the Motorola Software, mask works and other works of authorship furnished hereunder including without limitation the exclusive rights to prepare works derived from same, reproduce same in copies and distribute copies of same. C. Logos and Trademarks 1) The Products shipped under the terms and conditions hereof will carry Motorola’s logo or such other logo as expressly agreed to by Motorola. 2) In order that Motorola may protect and preserve its trademarks, trade names, corporate slogans, corporate logo, goodwill and Product designations, Customer, without the express written consent of Motorola, shall have no right to use any such marks, names, slogans or designations of Motorola in the sale, lease or advertising of any Products or on any Product, Product container, component part, business forms, sales, advertising and promotional materials or other business supplies or materials, whether in writing, orally or otherwise. D. License Disclaimer Except for the right to use the Motorola Software and Product for the purposes provided herein which arises by operation of law and except as expressly provided herein, nothing contained herein, or otherwise shall be deemed to grant to Customer either directly or by implication, estoppel or otherwise, any license or right under any patents, copyrights, trademarks or trade secrets of Motorola or any third party. MOTOROLA AT MOTOROLA’S OPTION TO EITHER REFUND THE PURCHASE PRICE OR REPAIR OR REPLACE PRODUCTS THAT ARE NOT AS WARRANTED. IN NO EVENT, WHETHER FOR BREACH OF CONTRACT, WARRANTY, MOTOROLA’S NEGLIGENCE, STRICT LIABILITY IN TORT, OR OTHERWISE, WILL MOTOROLA BE LIABLE FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, FRUSTRATION OF ECONOMIC OR BUSINESS EXPECTATIONS, LOSS OF PROFITS, LOSS OF DATA, COST OF CAPITAL, COST OF SUBSTITUTE PRODUCT(S), FACILITIES OR SERVICES, DOWNTIME COST OR ANY CLAIM AGAINST CUSTOMER BY ANY OTHER PARTY. B. IT IS FURTHER UNDERSTOOD THAT MOTOROLA IS NOT AN INSURER AND THAT CUSTOMER WILL OBTAIN ALL INSURANCE, IF ANY, THAT IS DESIRED AND THAT MOTOROLA DOES NOT REPRESENT OR WARRANT THAT MOTOROLA PRODUCTS WILL AVERT OR PREVENT OCCURRENCES, OR THE CONSEQUENCES THEREFROM, WHICH ARE MONITORED, DETECTED OR CONTROLLED WITH USE OF THE PRODUCTS. C. TIME TO SUE. EXCEPT FOR MONEY DUE UPON AN OPEN ACCOUNT, NO ACTION SHALL BE BROUGHT FOR ANY BREACH OF A CONTRACT TO PURCHASE PRODUCTS MORE THAN TWO (2) YEARS AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION EXCEPT WHERE A SHORTER LIMITATION PERIOD IS PROVIDED BY APPLICABLE LAW. D. EXCEPT FOR MONEY DUE UPON AN OPEN ACCOUNT, NO ACTION SHALL BE BROUGHT FOR ANY BREACH OF A CONTRACT TO PURCHASE PRODUCTS MORE THAN TWO (2) YEARS AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION EXCEPT WHERE A SHORTER LIMITATION PERIOD IS PROVIDED BY APPLICABLE LAW. E. Non-Exclusive License All software and firmware made available by Motorola will be subject to the terms and conditions of Motorola’s applicable Software License Agreements(s). (“SLA”), incorporated herein by reference. The terms of the applicable SLAs will be made available upon Customer’s request and the SLAs will be executed by Customer upon request of Motorola. EXCUSABLE DELAY In addition to other limitations on liability set forth herein, Motorola shall not be liable for any delay or failure to perform due to any cause beyond its control. Causes include, but are not limited to, strikes, acts of God, acts of the Customer, interruptions of transportation or inability to obtain necessary labor, materials or facilities, default of any supplier, or delays in FCC frequency authorization or license grant. In the event Motorola is unable to wholly or partially perform because of any cause beyond its control, Motorola may terminate any order without any liability to Customer. LIMITATIONS A. EXCEPT FOR PERSONAL INJURY AND EXCEPT AS PROVIDED FOR IN THE SECTION “PATENT, COPYRIGHT AND TRADEMARKS”, MOTOROLA’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO PURCHASE OF PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, MOTOROLA’S NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, IS LIMITED TO THE PRICE OF THE PARTICULAR PRODUCTS SOLD HEREUNDER WITH RESPECT TO WHICH LOSSES OR DAMAGES ARE CLAIMED. CUSTOMER’S SOLE REMEDY IS TO REQUEST VIII E. WARRANTIES. IN ANOTHER SECTION OF THE PRICE AND AVAILABILITY LIST, MOTOROLA HAS PROVIDED CUSTOMER WITH ITS PRODUCT WARRANTY AND, IF APPLICABLE, ITS SOFTWARE LICENSE, WHICH WARRANTY AND LICENSE, TO THE EXTENT APPLICABLE, ARE INCORPORATED INTO AND MADE A PART OF THESE TERMS AND CONDITIONS. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED WHICH ARE SPECIFICALLY EXCLUDED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER HEREBY ACKNOWLEDGES RECEIPT OF SUCH WARRANTIES AND LICENSE. PRODUCT EQUIPMENT COMPATIBILITY Motorola agrees that the Product will perform in accordance with the specifications stated in Motorola’s catalogue sheets. This does not extend to the performance of the Product as a part of a larger system generally nor specifically to the Product in combination with products, elements or components not supplied by Motorola. ACCESS TO RECORDS AND FACILITIES Motorola reserves the right to control access to its facilities and records along with those of its subcontractors and suppliers. Such control must include the right to deny access to those facilities and records deemed to be confidential or proprietary. EXPORT CONTROL PROVISION Customer must comply with all applicable export and re-export laws and regulations of Customer’s country and the U.S.A. The exporting and re-exporting of Products from the U.S.A. is subject to the U.S. Terms and Conditions Specifically, but without limitation, Customer agrees that it will not resell or re-export any Motorola parts or associated software or technical data in any form without obtaining appropriate export or re-export licenses from the United States Government or other applicable licensing body. If, at the time or times of Motorola’s performance hereunder, a validated export license is required to lawfully export any parts or associated technical data or software, then the issuance of such license to Motorola constitutes a condition precedent to Motorola’s obligations hereunder. ADDITIONAL TERMS AND CONDITIONS FOR INTERNATIONAL TRANSACTIONS Customer bears all charges of whatever nature imposed at the time of or after delivery of the Products to the carrier at the F.O.B. point, including, but not limited to, freight, taxes, consular fees and custom duties. After delivery to the carrier at the F.O.B. point, Customer bears all risk of loss or damage to the Products. Unless otherwise agreed to in writing by Motorola, payment to Motorola shall be in U.S. currency available in Schaumburg, Illinois, U.S.A., in advance of shipment or by a confirmed, irrevocable letter of credit acceptable to Motorola. Customer shall comply with all applicable export laws and regulations of Customer’s country and the U.S.A. Specifically, but without limitation, Customer agrees that it will not resell or re-export any Motorola Products or associated software or technical data in any form without obtaining appropriate export or re-export licenses from the United States Government or other applicable licensing body. If, at the time or times of Motorola’s performance hereunder, a validated export license is required to lawfully export any parts or associated technical data or software, then the issuance of such license to Motorola shall constitute a condition precedent to Motorola’s obligations hereunder. Customer shall effect or secure at its own cost all governmental permits, licenses and registrations required in connection with the importation into and any resale of the goods in Customer’s country and comply with all other applicable laws and regulations. Motorola will not do business with any customer where Motorola reasonably knows or suspects such customer has engaged in legally questionable or unethical practices. Customer agrees to comply with this Motorola policy. HEREUNDER SHALL BE GOVERNED BY AND INTERPRETED ACCORDING TO THE LAWS OF THE STATE OF ILLINOIS, U.S.A. EXCLUDING APPLICATION OF THE U.N. CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALES OF GOODS (). ADDITIONAL TERMS AND CONDITIONS FOR SALES TO GOVERNMENTS A. Orders from the U.S. Federal Government agencies: “Motorola” shall mean the United States Federal Government Markets Division of the Networks & Enterprise business of Motorola, Inc. “Products” shall collectively mean the Replacement Parts, Batteries, Accessories, Test & Site Equipment, and software ordered by the Customer from Motorola’s then current Price and Availability. B. If Customer is placing a rated order under the Defense Priorities and Allocations System (“DPAS”), with a requested delivery date of fewer than thirty days from Motorola’s receipt of order, Customer must so advise the Motorola Federal Contracts Department via facsimile at to ensure proper handling. C. Motorola may provide product replacements for ordered parts and accessories for currently manufactured radios as long as the replaced item is the same or better technology and sold at the same price. The invoice will reflect either the actual product shipped or the product ordered and no order modification is required. When replacement parts and accessories are needed for radio products no longer being manufactured, Motorola cannot guarantee that an equivalent or better part or accessory will always be available or that the replacement item found can be sold at the same price. Motorola reserves the right to cancel the ordered item without penalty if the ordered item is no longer available or if Motorola offers the item at a higher price and mutual agreement on price cannot be reached. To effect administrative savings to the Government, Finance Offices are instructed to make payments in accordance with this paragraph without requiring an order modification for replacement products sold at the same price. D. U.S. Federal Government orders calling for RPSD products, parts and accessories cannot exceed $25, and all such orders are to be paid via credit card. Motorola is not a small business. Motorola’s tax ID number is E. For all orders, payment should be made by Government-wide commercial purchase card. F. Motorola makes no representation or certification with respect to the ability of any ordered item to satisfy requirements of FAR or FAR supplement provisions related to product content, including but not limited to provisions relating to the Buy American Act and Trade Agreements Act. The following clauses from the Federal Acquisition Regulation (“FAR”) are incorporated by reference: FAR, FAR, FAR, FAR , FAR , FAR , FAR ), and FAR No other FAR or FAR supplement provisions apply. G. By placing an order, the person placing the order is representing that he or she has the requisite authority to place the order, and has made an affirmative determination that the order can be properly placed in accordance with the terms and conditions set forth herein. H. If this is an order covered by an existing contract, basic ordering agreement, or basic purchasing agreement between Customer and Motorola, then only the terms, conditions, and prices of that contract or agreement apply to the order, and Customer is solely responsible for verifying that the applicable pricing is reflected in this order. I. If Customer is a state or local government agency in the United States or instrumentality, a foreign (non U.S.) government agency or instrumentality, or a contractor to such an entity, Customer agrees to promptly advise Motorola of any special government terms or conditions of sale and/or of any state and/or local law, regulation or ordinance that may be applicable to this sale. Customer’s offer is conditioned upon such notice and upon Motorola’s acceptance, in writing, of any such special requirements. IX TERMS AND CONDITIONS Department of State Munitions Control Regulations. Certain of Motorola’s communications products are controlled products and require special licensing. Terms and Conditions GENERAL TERMS AND CONDITIONS A. Customer acknowledges that customer(s) has read and understands the terms and conditions herein and agrees to be bound by them, that it is the complete and conclusive statement of the parties and understanding between the parties relating to the subject matter hereof and all understanding and agreements, oral and written, heretofore made between Motorola and Customer, are merged in this agreement which alone fully and completely expresses their agreement. B. No modification of or additions to these terms and conditions shall be binding upon Motorola unless such modification is in writing and signed by an officer of Motorola. C. If any term or provision of these terms and conditions is held by a court or other tribunal to be invalid, void, unenforceable, then that term or provision shall be inoperative and insofar as it is in conflict with law, but the remaining terms and provisions shall nevertheless continue in full force and effect and the rights and obligations of the parties shall be construed and enforced as if these terms and conditions did not contain the particular term or provision held to be invalid, void or unenforceable. D. Section and paragraph headings used herein are for convenience only and are not to be deemed or construed to be part of these terms and conditions. E. The failure of Motorola to insist, in any one or more instances, upon the performance of any of the terms, covenant or conditions of these terms and conditions, or to exercise any right herein, shall not be construed as a waiver or relinquishment of the future performance of any such term, covenant or condition or the future exercise of such right, but the obligation of the Customer with respect to such future performance will continue in full force and effect. F. THESE TERMS AND CONDITIONS AND THE RIGHTS AND DUTIES OF THE PARTIES WILL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF ILLINOIS. X Warranty Information WARRANTY INFORMATION LIMITED WARRANTY FOR MOTOROLA PRODUCTS LISTED IN THE PRICE AND AVAILABILITY LIST I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG: A. Products Other Than Batteries: The Government and Public Safety Division of Motorola, Inc. or, if applicable, Motorola Canada Limited (“Motorola”) warrants the Motorola manufactured and supplied radio communications product, including original equipment crystal devices and channel elements (“Product”), against material defects in material and workmanship under normal use and service for a period of one (1) year from the date of shipment. When the purchaser timely and rightfully rejects nonconforming Products, Motorola, at its option, will at no charge either repair the Product (with new or reconditioned parts), replace it with the same or equivalent Product (using new or reconditioned Product), or refund the purchase price of the Product during the warranty period provided purchaser notifies Motorola according to the terms of this warranty. Repaired or replaced Product is warranted for the balance of the original applicable warranty period. All replaced parts of the Product shall become the property of Motorola. This express limited warranty is extended by Motorola to the original end user purchaser purchasing the Product for purposes of leasing or for commercial, industrial, or governmental use only, and is not assignable or transferable to any other party. This is the complete and exclusive warranty for the Product manufactured and supplied by Motorola. Motorola assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of Motorola. Unless made in a separate written agreement between Motorola and the original end user purchaser, Motorola does not warrant the installation, maintenance or service of the Product. Motorola is not responsible in any way for any ancillary equipment not furnished by Motorola which is attached to or used in connection with the Product, or for operation of the Product with any ancillary equipment, and all such equipment is expressly excluded from this warranty. Because each system, which may use the Product, is unique, Motorola disclaims liability for range, coverage, or operation of the system as a whole under this warranty. B. Two-Way Rechargeable Batteries: Capacity and Workmanship Warranty MOTOROLA INC. (“MOTOROLA”) warrants the Motorola supplied two-way radio batteries listed below (“battery”) as follows. Batteries will be replaced with new or reconditioned parts during the applicable warranty period if the battery capacity falls below 80% of rated capacity (under normal use and service for a period of time from the date of manufacture*) unless otherwise noted. The Motorola NiMH RNN and RNN batteries are warranted to 70% of its rated minimum capacity for 12 months and have a 24 month workmanship warranty from the date of manufacture*. IMPRES™ NiCd batteries used with a non-IMPRES™ charger are warranted for an 18 month capacity and a 24 month workmanship warranty replacement. IMPRES™ NiMH and Li-ion batteries used with a non-IMPRES™ charger is warranted for a 12 month capacity and 24 month workmanship warranty. *Date of manufacture is determined by the date code shown on the battery. A battery will be replaced during the applicable workmanship warranty period if: 1.) 2.) 3.) 4.) The battery develops a leak The battery clip breaks due to poor workmanship The battery’s seam welds open The battery has contact problems with either the applicable two-way radio or battery charger due to misalignment or plastic residue blocking the battery’s contacts. Replacement batteries are warranted for the balance of the original applicable warranty period. Motorola, at its option, will replace the battery with new or reconditioned parts at no charge during the applicable warranty period – provided it is returned in accordance with the terms of this warranty. This warranty is extended by Motorola to the original end user purchaser only and is not assignable or transferable to any other party. This is the complete and exclusive warranty for the battery supplied by Motorola. Motorola assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of Motorola. Motorola is not responsible in any way for any ancillary equipment not furnished by Motorola; which is attached to or used in connection with the battery or for operation of the battery with any ancillary equipment, and all such equipment is expressly excluded from this warranty. For battery recycling information please call for details and request your RBRC shipper ID registration form. XI WARRANTY INFORMATION This warranty applies within the fifty (50) United States, the District of Columbia and Canada. Warranty Information C. Cellular and iDEN Phone Batteries: WARRANTY INFORMATION 1. 12 Month Limited Warranty: Motorola warrants the Motorola manufactured and supplied cellular and iDEN batteries listed (“Cellular Battery”) against defects in material and workmanship under normal use and service for a period of time from the date of manufacture* as schedule shows (“Warranty Period”): Product Manufactured NiCd Batteries Motorola Manufactured NiMH Batteries Motorola Manufactured Li-ion Batteries Workmanship Warranty Twelve (12) Months Twelve (12) Months Twelve (12) Months IMPLIED WARRANTY OBLIGATION ON THE PART OF MOTOROLA. IN NO EVENT SHALL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT ACTUALLY RECEIVED BY MOTOROLA FROM PURCHASER, OR FOR ANY LOSS OF USE, LOSS OF TIME, LOSS OF GOODWILL, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. III. HOW TO GET WARRANTY SERVICE: Purchaser must notify Motorola's representative or call Motorola at within the applicable warranty period for information regarding warranty service. 2. 12 Month Workmanship Warranty: IV. WHAT THIS WARRANTY DOES NOT COVER: For the workmanship defects listed below, Motorola warrants against defects in workmanship under normal use and service for a period of time from the date of manufacture* as scheduled below (“Warranty Period”): A) Defects or damage resulting from use of the Product, Battery, or Cellular Battery in other than its normal and customary manner. B) Defects or damage from misuse, accident, water, or neglect. C) Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or adjustment. D) Breakage or damage to antennas unless caused directly by defects in material workmanship. E) A Product, Battery, or Cellular Battery subjected to unauthorized modifications, disassemblies or repairs (including, without limitation, the addition to the Product, Battery, or Cellular Battery of non-Motorola supplied equipment) which adversely affects performance of the Product, Battery, or Cellular Battery or interferes with Motorola's normal warranty inspection and testing of the Product, Battery, or Cellular Battery to verify any warranty claim. F) Product, Battery, or Cellular Battery which has had the serial number removed or made illegible. G) Freight costs to the repair depot. H) A Product, Battery, or Cellular Battery which, due to illegal or unauthorized alteration of the software/firmware, does not function in accordance with Motorola's published specifications or with the FCC type acceptance labeling in effect for the Product, Battery or Cellular Battery at the time the Product, Battery, or Cellular Battery was initially distributed from Motorola. I) Scratches or other cosmetic damage to surfaces that does not affect the operation of the Product, Battery or Cellular Battery. J) That the software in the Product, Battery or Cellular Battery will meet the purchaser's requirements or that the operation of the software will be uninterrupted or error-free. K) Normal and customary wear and tear. L) Non-Motorola manufactured equipment unless bearing a Motorola Part Number in the form of an alpha numeric number (i.e., TDEB). M) Processing of date data from, into, and between the year and the year Product Manufactured NiCd Batteries Motorola Manufactured NiMH Batteries Motorola Manufactured Li-ion Batteries Warranty Period Motorola Twelve (12) Months Twelve (12) Months Twelve (12) Months * Date of manufacture is determined by the date code shown on the Cellular Battery A Cellular Battery will be replaced during the applicable 12 Month Workmanship Warranty Period if: 1.) the Cellular Battery develops leakage; 2.) the Cellular Battery clip breaks due to poor workmanship 3.) the Cellular Battery seam welds open; or 4.) the Cellular Battery has contact problems with either the applicable two-way radio or battery charger due to misalignment or plastic residue blocking the battery's contacts. Motorola, at its option, will replace the Cellular Battery (with new or reconditioned parts) at no charge during the applicable warranty period provided it is returned in accordance with the terms of this warranty. Replacement batteries are warranted for the balance of the original applicable warranty period. This express limited 12 month warranty is extended by Motorola to the original end user purchaser only and is not assignable or transferable to any other party. This is the complete warranty for the Cellular Battery manufactured and supplied by Motorola. Motorola assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of Motorola. Motorola is not responsible in any way for any ancillary equipment not furnished by Motorola which is attached to or used in connection with the Cellular Battery, or for operation of the Cellular Battery with any ancillary equipment, and all such equipment is expressly excluded from this warranty. II. GENERAL PROVISIONS: This warranty sets forth the full extent of Motorola's responsibilities regarding the Product, Battery and Cellular Battery. Repair, replacement or refund of the purchase price, at Motorola's option, is the exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER XII V. GOVERNING LAW In the case of a Product, Battery or Cellular Battery sold in the United States, this limited warranty is governed by the laws of the State of Illinois and in the case of Product, Battery or Cellular Battery sold in Canada, this limited warranty is governed by the laws of the Province of Ontario. Warranty Information MOTOROLA TEST EQUIPMENT PRODUCTS LIMITED WARRANTY (EXCLUDES EXPORT SHIPMENTS) Replacement Parts/Kits/Accessories/Batteries Motorola Test Equipment Products, and Motorola Service Monitors, (herein the “product”) that are manufactured or distributed by Motorola are warranted by Motorola for a period of one (1) year from date of shipment against defects in material and workmanship. This express warranty is extended to the original purchaser only. In the event of a defect, malfunction, or failure during the period of warranty of a Motorola manufactured Test Equipment items, Motorola, at its option, will either repair or replace the product providing Motorola received written notice specifying the nature of the defect during the period of warranty, and the defective product is returned to: Motorola, Test Equipment Service, Galvin Drive, Elgin, IL transportation prepaid. Proof of purchase and evidence of date of shipment (packing list or invoice), must accompany the return of the defective product. To obtain warranty service on replacement parts/kits/accessories/ batteries, the item must be delivered, transportation prepaid to: Motorola Customer Fulfillment Center Attn: Warranty Dept Galvin Drive Elgin, Illinois Each shipment of returned items must include a Motorola Warranty Replacement Form, with each item being returned listed by quantity, type, frequency of code, defect code, radio model number and serial number (when returning items removed from a Motorola radio) sales or factory order number. Items returned with no manufacturer's date code will be assumed to be out of warranty and subject to charges for repair or replacement. In the event that Motorola in its discretion elects to replace an item, and a replacement is ordered prior to the return of the defective product, credit for the defective product will be issued against the replacement order provided that the defective units covered by this warranty are returned within forty-five (45) days of the replacement order date and the replacement factory order number is properly provided. After 45 days, Motorola's sole obligation is limited to replacement of the defective unit covered by this warranty with a unit that meets original factory specifications, and credit cannot be issued. Cellular Motorola Manufactured Accessories Effective January 1, , a new Limited Lifetime Warranty was instituted for the following accessories purchased after January 1, vehicle power adapters, carry cases, holsters, chargers (desktop bases and AC power supplies) and hands-free headsets. For all other accessories, and all accessories purchased prior to January 1, , the warranty period begins on the date of the consumer purchase and lasts for twelve months. Proof of purchase documentation or the MSN/SN of the associated telephone determines the warranty period. Although the date codes are on some of the accessories or ancillary components such as batteries, there are no date codes on others such as antennas. Therefore, the best way to determine if an accessory is in warranty is to verify the consumer's proof of purchase. The proof of purchase documentation must be included for replacement under warranty. Accessories are not considered repairable. Warranty policies for Cellular parts are indicated in the “Authorized Cellular Servicer Agreement”. Test Equipment. Motorola manufactured items, including service monitors, should be returned to the Test Equipment Service Center and processed per the Test Equipment Products Limited Warranty on the following page. Third party manufactured items should be returned to the facility designated by the Manufacturer. Motorola will notify the customer who to contact for warranty service of said items. For further information call: For a RETURN AUTHORIZATION – PLEASE CALL Transportation charges for the return of the product to Purchaser shall be prepaid by Motorola. This warranty is void, as determined in the reasonable judgement of Motorola, if: A) The product has not been operated in accordance with the procedures described in the operating instruction. B) The seals on non-user serviceable components or modules are broken. C) The product has been subject to misuse, abuse, damage, accident, negligence, repair or alteration. Many items manufactured by third parties are warranted directly by the manufacture. In such cases customers may be put in direct contact with the manufacturer's service facility for warranty repair or replacement. In no event shall Motorola be liable for any special, incidental or consequential damages. In the event Motorola elects to repair a defective product by replacing a module or subassembly, Motorola, at its option, may replace such defective module or subassembly with a new or reconditioned replacement module or subassembly. Only the unexpired warranty of the warranty product will remain in force on the replacement module or subassembly. EXCEPT AS SPECIFICALLY SET FORTH HEREIN, ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE EXCLUDED. In the U.S. and Canada: Outside the U.S: U.S. Federal Government: XIII WARRANTY INFORMATION TO OBTAIN WARRANTY SERVICE: Radio Support Services Responsive local or depot support options RADIO SUPPORT CENTER Whether It's Local or Depot Support, Motorola Can Help. Motorola offers a portfolio of Radio Services designed to assist in the maintenance of your Motorola two-way and iDEN portable and mobile radios. There are several options available that allow you to select the level of service you require. Our Radio Support Services include: Radio Support Center (RSC) Radio Repair: You can budget for repairs in advance by investing in a Motorola Radio Repair Service Agreement for just a few dollars a month per unit. Radios requiring service may be shipped to Motorola's RSC or you may choose to add Local Radio Support and have a Motorola authorized service facility perform minor fixes and if necessary, ship it to the RSC for you. Radio Repair Bank: If you prefer to use the RSC's on-demand services, you can save by investing in a prepaid repair account. A discount on services is applied at the time of purchase. When ondemand services are performed such as flat rate or time and material repair, programming, upgrades, engraving, and physical damage the charges can be debited from your account. In addition, a Radio Repair Bank can help reduce your administrative work by eliminating the need to issue a purchase order or pay a bill each time a unit is sent in for repair. Repair Service Strategy: At the time of radio purchase, or during the warranty, the RSC offers you the opportunity to seamlessly extend the service coverage for several additional years beyond the warranty period. If a radio needs service, simply ship it to the RSC. Flat Rate Repair: Look to the Radio Support Center for support when you need it. Receive quality Flat Rate repair service immediately by making a copy of the enclosed Repair Request Form and inserting the completed form in the box with your equipment. Initiate a Repair Request on Motorola Online. Engraving: Personalize your radio equipment by engraving it. Your radio is a valuable asset. If you have a large fleet of equipment, engraving can help you keep track of your assets. It can help clearly identify which department or individual is responsible for a radio. XIV Radio Preventative Maintenance: Radio Preventative Maintenance Services help preserve the health of your portable and mobile radios. Preventative Maintenance Services provide a comprehensive check out of the equipment at our Radio Support Center to ensure that it meets manufacturer's specifications. Preventative Maintenance is important because it helps detect potential problems before they develop. It reduces the possibility of equipment failures, while helping prolong the life and performance of your portable and mobile communications equipment. For questions or pricing on RSC Services: • Visit us on the web at: manicapital.com • Call our Customer Business Analysts at: • Contact your Account Representative or Customer Support Manager Local Radio Services Local Radio Support: If you prefer local service support, your radios can be serviced by a local, Motorola trained and authorized service facility. In addition to providing the service and repair of radios, local Motorola authorized service facilities may provide such options as onsite and annual preventive maintenance services to meet your radio servicing needs. To locate a local Motorola authorized service facility for immediate local repair: • See your yellow pages • Call Motorola’s Customer Service at Please note: • Program terms and conditions apply. • Pricing and terms and conditions are subject to change without notice. • Motorola's Radio Support Center Services Terms and Conditions are available for you to reference on Motorola Online manicapital.comla.[email&#;protected]

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