ArcSoft WebCam Companion 2 serial key or number

• Fujitsu LifeBook T734 Notebook PC
• Softex OmniPass
• Microsoft Windows 7
• Microsoft Windows 8.1
• OmniPass requests Multiple Swipes to logon

Improper or fast finger swipes may cause a partial finger print capture from the finger sensor. This may result in OmniPass being unable to authenticate the user. When scanning your finger be sure to slowly scan the whole finger print area.

• Fujitsu LifeBook T734 Notebook PC
• Microsoft Windows 7
• Microsoft Windows 8.1
• Missing the Lock/Unlock Optical Drive Icon on Tool Tray

In Tablet Mode, there is no icon on the Tool Tray to unlock the optical drive. To unlock the optical drive, please switch to Notebook mode.

• Fujitsu LifeBook T734 Notebook PC
• Microsoft Windows 7
• Microsoft Windows 8.1
• Push Button PC Refresh is not Working

The Push Button PC Refresh option is not supported. Please use the Recovery and Utility menu to recover the HDD.

• Fujitsu LifeBook T734 Notebook PC
• Microsoft Windows 7
• Microsoft Windows 8.1
• Blank desktop icon for User Guide

The shortcut for the LifeBook User Guide may have a blank icon. The shortcut does not work and will show open the LifeBook User Guide.

1. Right click on LifeBook User Guide icon.
2. Select "Propertieies"
3. Select "Change Icon"
4. Select an Icon.

• Microsoft Windows 8
• Single sign on not working on Wireless LAN

To use Single sign-on via Wireless LAN, make Wireless LAN profile according to the following opertion:

1. Right click an empty area of the Start screen, click on the bottom right of the screen "all apps".
2. Click the "Control Panel"
3. Go to "Network and Internet" > "Network and Sharing Center" > "Setup a new connection or network".
4. Select "Manualy connect to a wireless network" and click "Next".
5. Enter information for the wireless network and click "Next".
6. Click "Change connection settings".
7. Click on the order of "Security" > "Advanced settings".
8. Uncheck "Enable singe sign on for this network" and click "OK".
9. Click on the order of "Security" > "setting" > "Configure".
10. Check "Automatically use my Windows logon name and password (and domain if any)" and click "OK".

If "Enable single sign on for this network" is checked, use "single sign on" by wired LAN first. You can use "single sign on" by Wireless LAN after this procedure.

• Microsoft Windows 8
• Wake on LAN not working

Wake on LAN (WOL) does not function when the unit is shutdown in Windows 8 when fast startup is enabled.

In order for Wake on LAN to function when the unit is shutdown, fast startup needs to be disabled. Follow the steps below to disable fast startup.

1. Right click an empty area of the Start screen, click on the bottom right of the screen "all apps".
2. Click the "Control Panel"
3. Click on the order of "Control Panel > System and Security" > "Power Options" > "Require a password on wakeup".
4. Click "Change settings that currently unavailable".
5. Uncheck the "Turn on fast startup", then click "Save Changes".

Note: There are no issues with WOL when the unit is in standby or hibernate.

• Microsoft Windows 8
• Windows 8 Upgrade

The system can't detect USB 3.0 devices as Super Speed when the system resumes from Standby due to an OS/BIOS limitation.

If the Intel? Rapid Start Technology is turn off, this problem will not occur.

1. Right click Intel Rapid Technology Manager icon in Notification area
2. Click Settings
3. Intel Rapid Start Technology Manager UI window is displayed
4. Check off in Status and then click Save

Below are general steps that need to be completed when upgrading from Windows 7 to Windows 8. All software can be uninstalled using Programs and Feature located within Control Panel. updates to software can be found on the FAI Support Site under driver downloads.

Before Upgrading to Windows 8

• Install Intel? Rapid Storage Technology version 11.5 or later
• Install Intel? Management Engine instreface driver version 8.1 or later
• Install Intel? Active Management Technology driver version 8.1 or later
• Install Intel? Rapid Start Technology version 2.1 or later
• Install ExpressCache for Windows 8
• Run Windows Update under Windows 7 and you must install the latest NVIDIA Display Driver (S762 and T901)
• Uninstall Intel? PROSet/Wireless Wi-Fi Software (v14.x)
• Uninstall Atheros Client Installation Program
• Uninall Intel? USB 3.0 eXtensible Host Controller
• Uninstall Finger Zoom version 1.0.0.0 or 1.0.0.1 (T902 and Q702)
• Uninstall the Fujitsu Hotkey Utility
• Uninstall the Fujitsu LifeBook Application Panel
• Uninstall OnScreen Touchpad. OnScreen Touchpad is not supported on Windows 8 (Q702)
• Uninstall Renesas Electronics USB3.0 Host Controller Driver. USB3.0 Host Controller Utility which is installed with USB3.0 Host Controller driver is not supported on Windows 8

After Upgrading to Windows 8

• Install Finger Zoom 2.0.0.0 or later
• Install FUJ02B1 Device Driver
• Install FUJ02E3 Device Driver
1. If the FUJ02E3 Device Driver is not installed, the following applications will not work properly.
• Anytime USB Charge Utility
• Battery Utility
• DPC Control Utility
• Fujitsu Button Utility
• Fujitsu Display Manager
• Fujitsu Mobility Center Extension Utility
• Fujitsu Support Center
• Fujitsu System Extension Utility
• Fujitsu System Manager
• LifeBook Application Panel
• Pointing Device Utility
• Power Saving Utility
• Quick Start Setting
• Shock Sensor Utility
• Install Fujitsu BIOS Driver
1. If the Fujitsu BIOS Driver is not installed, the following applications will not work properly.
• Anytime USB Charge Utility
• Fujitsu Support Center
• Power Saving Utility
• OmniPass

Unsupported Features and Limitations on Windows 8

• In "Fujitsu Screen Saver" settings, "Apply the current screen saver image as my wallpaper" option does not work. Windows 8 does not allow any screen saver program to change wallpaper automatically.
• After upgrading to Windows 8, the Control Panel applet of the LIFEBOOK Application Panel is not shown when "View by" is "Category" mode. It is shown in the "View by" is "Large icons" or "Small icons" mode and is available from All Apps.
• The mail software will not start with the touch of a button if the default program for Mail to Protocol is Windows Store App.
• LIFEBOOK Application Panel supports only the desktop applications.

• Error "Setup Warning: Boot Failure" when booting to Disc, USB drive or PXE
• Secure BIOS

1. Set Supervisor BIOS Password
• A. Turn the computer on and enter BIOS by pressing F2
• B. Use the arrow keys to select the Security tab
• C. Select Set Supervisor Password and press Enter
• D. In the Enter Password field, type a password and press Enter
• E. In the Confirm New Password field, type a password and press Enter
• F. Setup will notify you the Changes have been saved, press Enter


2. On the Security Tab under Secure Boot Configurationset Secure Boot Option to Disabled
3. On the Advanced Tab set CSM to Enabled

1. Turn the computer on and enter BIOS by pressing F2
2. Use the arrow keys to select the Security tab
3. Select Set Supervisor Password and press Enter
4. In the Enter Current Password field, type the Master password and press Enter
5. In the Enter New Password field, type a new password or leave blank to have no password and press Enter
6. Setup will notify you the Changes have been saved, press Enter
7. To exit the BIOS Setup, press F10 then Enter
8. The computer will restart and the password is now changed/removed

• Fujitsu LIFEBOOK T902 Tablet PC

• Event log error on Sunplus Camera Driver for "Monitor.exe"
• Camera video is not in sync

Reboot the unit twice to correct this issue.

• Fujitsu LIFEBOOK T902 Tablet PC

• Fujitsu Display Manager fails to apply "Maintain Display Scaling" or "Customize Aspect Ratio" on VGA and DVI port

The Fujitsu Display Manager fails to apply "Maintain Display Scaling" or "Customize Aspect Ratio" on VGA and DVI port. When setting up external monitors on the VGA or DVI port do not change the aspect scaling after the profile is saved. Windows will remember the last aspect scaling setting. To change the scaling use the Intel Graphics and Media applet from Control Panel.

1. Open Control Panel
2. In Control Panel change view to Small icons or Large icons
3. Open Intel Graphics and Media
4. Select Basic Mode or Advanced Mode and click OK
5. The Scaling option will be under General Settings

• Fujitsu LIFEBOOK T902 Tablet PC

• Fujitsu Button Utility does not display the correct resolution in tablet mode.

The Fujitsu Button Utility does not display the correct resolution in tablet mode. To see the correct resolution use Display applet in Control Panel.

1. Open Control Panel
2. Open Appearance and Personalization (Category Mode Only)
3. Under Display select Adjust screen resolution
4. The resolution will be displayed in the Resolution drop down menu

• Fujitsu LIFEBOOK T902 Tablet PC

• Pen calibration is not saved after reboot.

If the pen calibration is not being saved after reboot. Update the digitizer driver to version 7.0.9-7.

• Fujitsu LIFEBOOK T902 Tablet PC

• USB3 Controller doesn't support Windows XP
• System might fail to recognize USB devices connected to USB 3.0 Ports.

USB3 Controller needs to be disabled in BIOS setup if Windows XP is going to be used. All ports will function in USB2.0 mode in this case.

1. Enter BIOS Setup Menu
2. Choose Advanced tab
3. Enter Internal Device Configurations.
4. Set USB3.0 Controller to "Disabled".

• Fujitsu LIFEBOOK T902 Tablet PC

• Poor system performance
• Scheduled Defragmentation is off on a regular HDD.

Enable Scheduled Defragmentation manually in Disk Defragmenter

1. Go to Start Button
2. Select All Programs
3. Select Accessories
4. Select System Tools
5. Select Disk Defragmenter
6. Enable Scheduled Defragmentation (This should only be off on SSDs)

• Fujitsu LIFEBOOK T902 Tablet PC

• User will see English text on French OS

Download Auto Rotation Utility from support site and reinstall.

• Fujitsu LIFEBOOK T902 Tablet PC

End users will need to manually install WWAN driver and Aircard Watcher for WWAN Ready case. For WWAN already available upon first boot, end users need to install only Aircard Watcher manually from Fujitsu Bonus Apps.

• Fujitsu LIFEBOOK T731 Tablet PC
• Microsoft Windows Windows 7 Professional
• Microsoft Windows XP Tablet PC Edition
• Intel® My WiFi Utility

If you are experiencing a problem establishing a WiDi connection, please try the following:

1. Make sure that the latest drivers and software are installed. Check Fujitsu America, Inc., support web site at http://solutions.us.fujitsu.com/support for any related updates.
2. If your system is not connected to a wireless access point, change the channel in My WiFi Technology properties:
• Open the Start Menu.
• Go to "® PROSet Wireless" >"Intel® My WiFi Technology".
• "Intel® My WiFi Utility" will be opened.
• Click "Profiles".
• Select "Intel Wireless PAN (preset)" and click "Edit".
• Select the "Advanced" tab.
• Channel 1 is set by default. Change the channel to 6.
• Click "OK" the "Close".
• Reboot the system.
• Try to establish a WiDi connection.
• If you are still having a problem, repeat the steps above but change the channel to 11.
3. If your system is connected to a wireless access point, try changing a channel in your access point. Please refer to documentation provided with the access point on how to change WiFi channels.

Please refer to the "Troubleshooting" section of Intel® WiDi Help for other suggestions. It can be accessed by starting the Intel® WiDi application and clicking Help in the right upper corner.

• Fujitsu LIFEBOOK T5010 Notebook PC
• Microsoft Windows XP Tablet PC Edition
• Microsoft Service Pack 2
• Camera Driver version - 5.8.52005.0

To resolve this issue, perform one of the following:

1. Install Windows XP Service 3.
2. Install Microsoft Hotfix (KB909667).

• Fujitsu LIFEBOOK T5010 Notebook PC
• Microsoft Windows Vista

There is no workaround for this issue:

Once the problem occurs, pen functionality can be restored by rebooting the system.

• Fujitsu LIFEBOOK T5010 Tablet PC
• Microsoft Windows XP Tablet PC Edition
• Norton Internet Security 2009
• Internet Explorer

• Security alert error dialog appears in Internet Explorer on certain webpages.
• Security alert error dialog appears during Norton Security Activation process.

Perform any one of the following:

1. Click Yes to allow access to the site.
2. Under Internet Explorer Options>Advanced Tab>Security section, uncheck "Check for server certificate revocation (requires restart)".

• Fujitsu LIFEBOOK T5010 Notebook PC
• Microsoft Windows Vista
• Microsoft Windows XP Tablet PC Edition
• Wacom dual digitizer driver version 3.0.1.3

To resolve issue, you will need to update to the following driver:

"Wacom dual digitizer driver version: 5.1.1.7". The driver is available on the Drivers and Application CD.

• Fujitsu LIFEBOOK T5010 Notebook PC
• Fujitsu LIFEBOOK P1630 Notebook PC
• Fujitsu Stylistic ST6012 Tablet PC

Precaution ----

Before running recovery tool or changing hard drive partition size

When restoring recovery image or changing partition size of hard drive, please remove any external memory or storage (e.g. USB memory, USB hard drive or memory card) and follow instructions in the recovery tool manual or the computer's User's Guide.

• Fujitsu Portshutter
• Microsoft Windows Vista
• Fujitsu LIFEBOOK E8420 Notebook PC
• Fujitsu LIFEBOOK P1630 Tablet PC
• Fujitsu LIFEBOOK S6520 Notebook PC
• Fujitsu LIFEBOOK T1010 Tablet PC
• Fujitsu LIFEBOOK T2020 Tablet PC
• Fujitsu LIFEBOOK T5010 Tablet PC
• Fujitsu LIFEBOOK V1020 Notebook PC
• Fujitsu LIFEBOOK V1030 Notebook PC
• Fujitsu Stylistic ST6012 Tablet PC

• Portshutter locks all devices and devices cannot be unlocked
• Administration tool of Portshutter does not start
• USB devices do not work
• DVD/CD drives cannot be used

Upgrading Vista to another edition of Vista (e.g. from Vista Home Premium to Vista Ultimate)

 

When upgrading Windows Vista, follow these steps:

1. Uninstall Portshutter (Control Panel > Programs and Features)
2. Upgrade Windows Vista
3. Reinstall Portshutter

• Fujitsu LIFEBOOK T5010 Tablet PC
• Fujitsu LIFEBOOK T1010 Tablet PC
• Microsoft Windows XP Tablet PC Edition
• Microsoft Windows Vista
• ArcSoft WebCam Companion 2

In order to enjoy the full benefits of the built-in web camera in your computer, please follow the instructions below to ensure you have the latest drivers and applications installed.

• T5010 and T1010 models manufactured after December 4, 2008 will include the updated driver and will not need these instructions. If the web camera image is side-ways when in portrait (tablet) mode then follow these instructions.
• Connect the AC Adapter before begining.

Two software installations are required for the web camera:

1. Download and install updated web camera driver
2. Install Web Camera Application (ArcSoft WebCam Companion 2) from the disc provided with computer

1) Download and install updated web camera driver

1. Power on computer. Windows will launch (follow any instructions that appear).
2. After Windows has launched, the system will boot to the Windows desktop.
3. Vista and XP Tablet PC act differently at this point; both need to make some specific software changes to set the computer up - such as correcting calibration, and installing network and 3rd-party software.
   1. Vista: will display a dialog box with an "Execute" button. Click it and wait for it complete. The computer will restart.
   2. XP Tablet PC: Find the "Click Me" icon and double-click it, wait for it to complete. The computer will restart.
4. Connect to the Fujitsu Computer System support website at: http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
5. Select Camera Driver for your system model and specify a download location.
6. Go to the location at which you downloaded the file. Double-click the file to begin installation. In Vista you may receive security warnings, you will need to agree to allowing the software to run.
7. The prompt "WARNING: The camera driver has already installed, do you want to uninstall the current camera driver and install the new driver?" may appear, click [Yes]
8. The prompt "Found USB CAM" appears. Click [OK]
9. When the installation is complete a "Success: Install success" window appears. Click [OK]

2) Install Web Camera Application (ArcSoft WebCam Companion 2) from CD provided with computer

After downloadind and installing the driver, you must install ArcSoft WebCam Companion 2 from the CD provided with your computer (part number: CA40701-W305)

1. Insert the disc in your drive
2. Start the installation:
   1. On Vista, "AutoPlay" will appear. Select "Run setup.exe". On XP Tablet PC, by default, setup.exe will start automatically.
   2. The "Choose Setup Language"' prompt will appear. Select a language and click [OK]
   3. Continue following instructions from the installation wizard using default settings to install the application.
   4. When installation completes, the WebCam Companion 2 icon will appear on the the desktop, and installation of the camera driver and application is complete.

Additional Information:

A flyer with these instructions is included with the computer in the shipping box. This FAQ has updates not on the flyer.

• Fujitsu LIFEBOOK T5010 Tablet PC
• Microsoft Windows Vista Business
• OmniPass Fingerprint Sensor Driver

• Fingerprint is not recognized
• Fingerprint scrolling features are not working
• Fingerprint Sensor driver is not installed

OmniPass Fingerprint Sensor Driver can be installed from the Drivers and Applications Recovery disc (DAR).

• Fujitsu LIFEBOOK T5010 Tablet PC
• Microsoft Windows Vista Business
• Softex OmniPass Fingerprint Utility

• OmniPass Fingerprint Utility is not preinstalled

OmniPass Fingerprint Utility can be installed from the Drivers and Applications Recovery disc (DAR).

• Fujitsu LIFEBOOK T5010 Tablet PC
• Microsoft Windows XP Tablet PC Edition SP3
• Fujitsu ClickMe Utility

• Intel PROSet not installed by default
• ClickMe installs driver only, not utility

The Intel Wireless card in the T5010 can be controlled by Windows built-in wireless configuration tools, or by the Intel PROSet utility.

The Intel PROSet is not installed by default.

If you want to use PROSet, please reinstall the Intel WLAN driver from the Drivers and Applications Recovery disc (DAR) or by downloading the driver from the Fujitsu website.

• Fujitsu LIFEBOOK T1010 Tablet PC
• Getting Started Guide

• The Getting Started Guide incorrectly states the inclusion of a Tip Changing tool and 5 extra stylus tips.

The T1010 has a passive stylus and does not come with extra tips or a tip changing tool.

• Fujitsu LIFEBOOK T5010 Tablet PC
• Fujitsu LIFEBOOK T1010 Tablet PC
• Drivers and Applications Restore DVD - CA41534-1035
• Drivers and Applications Restore DVD - CA41534-1946

Two corrections are necessary to the readme file included with the T1010 and T5010 DARs

DAR Part Numbers:

• CA41534-1035
• CA41534-1946

Corrections:

1. The Memory Card entry under Windows XP Tablet PC incorrectly lists the "Vista" folder. The correct folder is XP.
1. \Drivers\MemoryCard\XP
2. The PowerDVD entry under Windows XP Tablet PC incorrectly lists the "Vista" folder. The correct folder is XP.
1. \Applications\PowerDVD\XP

• Fujitsu LIFEBOOK T5010 Tablet PC
• Drivers and Applications Restore DVD - CA41534-1035
• Updated* Driver and Applications Restore DVD - CA41534-1946

• Error message when attempting to autorun DAR
• Drivers will not automatically install

A limited number of DAR partnumber CA41534-1035 may not auto-install software from the disc. Use the README.rtf file on the disc and following its instructions for installation.

Fujitsu has created a revised edition of the disc which will be sent to any customer who requests it through Fujitsu Service And Support.

The updated DAR is partnumber CA41534-1946.

The updated DAR is generally only needed when the computer has a 'fresh' or 'clean' install of Windows XP Tablet PC Edition.

A flyer is included with the the original DAR: Manually Loading Drivers from the Drivers and Applications DVD

• Fujitsu LIFEBOOK T1010 Tablet PC
• Fujitsu LIFEBOOK T5010 Tablet PC

This is a limitation of Microsoft Vista Service Pack 1. If problem exist, please follow the instructions below to use the Realtek HD Audio Manager to tune the volume balance.

1. Click the Start button.
2. Click Control Panel.
3. Click Realtek HD Audio Manager.
4. Then click the Microphone tab.
5. Adjust the Recording Volume Balance by moving the slider.
6. When finish, click the Close button in the upper right hand corner.

• Fujitsu LIFEBOOK T1010 Tablet PC
• Fujitsu LIFEBOOK T5010 Tablet PC

If problem exist, please take the following steps below to redisplay the wallpaper.

1. Right click on the desktop
2. In the popup menu, click the Refresh option

• Fujitsu LIFEBOOK T2010 Tablet PC
• Fujitsu LIFEBOOK U810 Notebook PC

Please check your email in-box regularly. You will receive two emails from AT&T. The first one will thank you for your order, and include your order number. The second email you receive will inform you that your order has been completed. At that point, you should cancel the AT&T monitoring window on you screen, then proceed to run the AT&T Communication Manager application.

• Fujitsu LIFEBOOK T4210 Tablet PC
• Fujitsu LIFEBOOK T4215 Tablet PC
• Fujitsu LIFEBOOK T4220 Tablet PC

Attempting to transport the computer while power is on may damage the computer due to shock or overheating since the air vents may be blocked or restricted.

• Intel® PRO/Wireless 2100 Network Connection
• Intel® PRO/Wireless 2200BG Network Connection
• Intel® PRO/Wireless 2915ABG Network Connection
• Intel® PRO/Wireless 3945ABG Network Connectio

In August 2006, Intel released software updates for its wireless LAN products.

Fujitsu provides these updates in two ways:

1. The Fujitsu Service & Support for Mobile Products website:
1. Open http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
2. Choose Downloads
3. Select your model from the drop-down menus
4. Download and install the "WLAN - Intel" driver
2. Fujitsu Driver Update (FDU) (on models which shipped with FDU)
1. Right-click the FDU icon in the system tray area
2. Select "Check For Updates Now"
3. Follow the onscreen instructions.
1. Note: In some cases you may need to check for updates twice

These updates address security vulnerabilities documented on the Intel website:

• Fujitsu LIFEBOOK B6210 Notebook PC
• Fujitsu LIFEBOOK C1410 Notebook PC
• Fujitsu LIFEBOOK E8110 Notebook PC
• Fujitsu LIFEBOOK E8210 Notebook PC
• Fujitsu LIFEBOOK Q2010 Notebook PC
• Fujitsu LIFEBOOK S7110 Notebook PC
• Fujitsu LIFEBOOK T4210 Tablet PC
• Marvell Yukon 88E805X PCI Express Gigabit Ethernet Controller Family

• Unable to connect to Local Area Network after restart
• Local Area Connection not listed in Network Connections
• Network adapter missing after restart

Download and install the LAN driver V8.53.4.3 or higher available here:

http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS

Note: An immediate workaround is to Shut Down and power off the computer then restart.

• Fujitsu Shock Sensor Utility CD (English/French) Rev. 1.0.0.2
  CA40701-M640
• Fujitsu LIFEBOOK E8110 Notebook PC
• Fujitsu LIFEBOOK E8210 Notebook PC
• Fujitsu LIFEBOOK Q2010 Notebook PC
  • Available in English localization only
• Fujitsu LIFEBOOK S7110 Notebook PC
• Fujitsu LIFEBOOK T4210 Tablet PC

If your computer is listed in this article and you did not receive the Fujitsu Shock Sensor CD, you may request a complimentary copy from Fujitsu Technical Support:

Contact us to receive the Fujitsu Shock Sensor Utility CD
(Part Number: CA40701-M640)

• Fujistu LIFEBOOK
• Fujistu Stylistic
• DVD-RAM 2.0 disc (16x speed DVD-RAM)
• Toshiba optical drive

DVD Forum* has introduced DVD-RAM2, a DVD-RAM format. The DVD-RAM2 disc, called the RAM2 disc, was released to markets in Spring 2006.

The RAM2 disc is not compatible with optical drives which do not support DVD-RAM2 format, i.e., the optical drive will not be able to access the RAM2 disc if it is inserted into the optical drive. To playback or record data on the RAM2 disc, you have to use an optical drive that supports DVD-RAM2 format. Such optical drives will have the following RAM2 logo:

Please do not use RAM2 disc with your computer if you cannot find RAM2 logo on the optical drive. Always check the format of the disc before you purchase it or put it into your optical drive.

Caution

The following incidents may happen if you put RAM2 disc into the optical drive of your Fujitsu computer which does not bear RAM2 logo:

• DVD tray may eject automatically and the RAM2 disc may spin for a while.
• Your computer may stop responding.
• DVD tray may fail to eject when you press the Load/Eject button.

How to recover from the above incidents

If any of the above incidents happen, please follow the instructions below to remove the RAM2 disc from the optical drive.

• Press the power button or main switch to turn off the computer. Please read carefully the details of this procedure in the user’s manual of your computer.
• In the event that the DVD tray is ejected, remove the RAM2 disc from it after the RAM2 disc has stopped spinning.
  On the other hand, if the DVD tray is not ejected, insert a long and narrow tip into the hole near the Load/Eject button of the DVD tray to draw out the tray. Remove the RAM2 disc from the tray after the RAM2 disc has stopped spinning. If you cannot find the hole on the tray, press the power button to restart your computer and immediately press the Load/Eject button (this must be done within 5 seconds) to draw out the DVD tray. Remove the RAM2 disc from the tray after the RAM2 disc has stopped spinning. Please read carefully the details of this procedure in the user’s manual of your computer.

Please note that when a RAM2 disc is spinning in an ejected DVD tray, do not touch it or attempt to remove it from the tray. Always wait for the RAM2 disc to stop spinning before removing it from the tray. If you touch or attempt to remove a spinning RAM2 disc in the ejected tray, you may injure your hand and fingers.

Fujitsu computer with Toshiba optical drive

These incidents may occur if your Fujitsu computer is equipped with certain Toshiba optical drives. Fujitsu computers equipped with Toshiba optical drives include the following models:

LIFEBOOK C Series
C1320,
C2110, C2010, C2111, C2210, C2220, C2310, C2320, C2330,
C6659, C6651, C7651

LIFEBOOK E Series
E2010, E4010,
E7010,
E8010, E8020

LIFEBOOK S Series
S2020, S2110,
S6010, S6110, S6120, S6130, S6210, S6220, S6230, S6240,
S7010, S7011, S7020, S7021, S7025

LIFEBOOK P Series
P2040, P2110, P2120,
P5010, P5020

LIFEBOOK T Series
T4010

Stylistic ST Series
ST4110/ST4110P, ST4120/ST4121/ST4120P,
ST5010/ST5011, ST5020/ST5021

Recommendations

If you have any of the above Fujitsu computers, we recommend that you download the Firmware Update Tool. This Firmware Update Tool will automatically check the possibility of the above incidents occurring based on the type of DVD optical drive of your computer, and will upgrade the optical drive firmware if applicable.

Please note, however, that the upgraded firmware does not make the optical drive compliant to DVD-RAM2 standard, nor does it make the optical drive compatible with RAM2 disc. The upgraded firmware can help to prevent the occurrence of the above incidents when a RAM2 disc is put into your computer DVD optical drive.

Download and run the Firmware Update Tool.

Download and carefully read the detailed firmware upgrade procedure.